Technical Adoption Manager (Japan, Remote)

The Staff-level Technical Adoption Manager (TAM) at VMware by Broadcom is a strategic leader responsible for designing and delivering advanced operational models for multi-cloud, networking, and security for global enterprise customers. This role involves developing technical roadmaps, leading cross-functional teams, and resolving complex issues creatively. The TAM acts as an in-house expert, mentors junior members, and influences product strategy, driving customer business transformation and maximizing value from VMware solutions.

Must Have

• Lead design and delivery of advanced operational models for multi-cloud, networking, and security.
• Develop technical roadmaps and lead cross-functional teams.
• Resolve complex issues using creative and innovative methods.
• Act as an in-house expert and provide subject matter leadership.
• Serve as an escalation point for complex issues.
• Provide strategic feedback to Product Management and Engineering.
• Hold multiple VMware Certified Professional (VCP) certifications.
• Possess expert-level knowledge in complementary technical fields.
• Demonstrate strong project management skills.
• Bachelor’s degree and 8+ years of related experience.

Good to Have

• Post-graduate coursework (Master's degree or higher).
• Mentoring and coaching junior team members.
• Designing unique methodologies and evaluation criteria.
• Presenting technical outcomes to executive-level decision-makers.
• Ability to travel domestically and occasionally internationally.

Perks & Benefits

• 125+ days annually (Weekends, National Holidays, Year-end/New Year)
• Paid Leave: 16 days in years 1-2, increasing up to 20 days.
• Sick Leave: 10 days of paid sick leave annually (separate from vacation).
• Retirement: Severance pay system and Defined Contribution Pension.
• Insurance: Life, disability, and comprehensive health insurance (ITS).

About VMware by Broadcom

VMware by Broadcom is the leader in virtualization and cloud infrastructure solutions that enable more than 500,000 enterprise and mid-market customers to succeed in the cloud era by simplifying, automating, and transforming how IT is built, delivered, and consumed. We empower people and organizations by radically simplifying IT with multi-cloud, app modernization, and security as a foundational technology platform. Join our community of innovation instigators and technology transformers as we envision and create what’s next in IT.

Why Choose VMware by Broadcom?

Since our founding in 1998, our employees and technology have transformed industries—from banking and healthcare to retail and manufacturing. We solve our customers' toughest challenges and accelerate the next wave of innovation through disruptive technologies like edge computing, AI, and Kubernetes. Learn more at Broadcom Careers.

What is the challenge and opportunity for you?

Are you passionate about leading the design and delivery of advanced operational models for multi-cloud, networking, and security at a global enterprise scale?

As a Staff-level TAM, you are more than an advisor; you are a strategic leader responsible for developing technical roadmaps and leading cross-functional teams to achieve critical business objectives. This role requires "wide-ranging experience" to resolve complex issues in creative and effective ways. Within the TAM organization, you represent functional breadth and depth, mentoring junior members and leveraging superior project management skills to enhance the overall customer experience.

Success in the Role: What are the performance outcomes over the first 6-12 months?

As an ICB4 professional, you are expected to operate with significant autonomy and demonstrate high-level judgment.

• 3 Months: Beyond mastering VMware technology, you will independently determine work priorities and establish yourself as a knowledge leader in your area of specialization.
• 4 Months: You will identify latent customer challenges and develop joint success plans based on in-depth evaluations of variable factors.
• 12 Months: You will be recognized as a "Change Agent" and a premier industry specialist. You will:
• Resolve complex problems using creative and innovative methods to maximize business value.
• Design and lead the delivery of new processes or product adoptions.
• Present at "TAM Business Reviews," demonstrating how technical outcomes have influenced executive-level decision-making and long-range organizational goals.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a Staff member, you will perform broad and advanced tasks:

• Subject Matter Leadership: Act as an in-house expert, providing leadership not only in your primary domain but also across complementary technical fields.
• Strategic Delivery: Design unique methodologies and evaluation criteria tailored to specific customer environments, moving beyond standard playbooks to achieve innovative solutions.
• Escalation & Mentoring: Serve as the final escalation point for complex issues and provide coaching and mentoring to junior team members.
• Influencing Strategy: Provide strategic feedback to Product Management and Engineering, advancing Broadcom’s position and influencing the future product roadmap.

Required Experience:

• Bachelor’s degree and 8+ years of related experience; post-graduate coursework is desirable.
• Multiple VMware Certified Professional (VCP) certifications and expert-level knowledge in complementary fields.

Leadership, Team, and Culture

• Supportive Leadership: Our managers focus on your career path and encourage team collaboration. TAMs take immense pride in their impact on customer success.
• Collaborative Culture: We are a diverse, unified team that prioritizes "doing the right thing" for the customer. We are an open team that shares best practices and celebrates the success of our peers.
• Strategic Impact: The TAM role is essential to VMware's success, focusing on strategic outcomes rather than just activities.

Location & Travel

• Office: Tokyo, Japan.
• Travel: Ability to travel domestically and occasionally internationally. Most travel involves day trips or one-night stays for customer meetings (approx. 2-3 times per month).

Benefits

• Holidays: 125+ days annually (Weekends, National Holidays, Year-end/New Year).
• Paid Leave: 16 days in years 1-2, increasing up to 20 days.
• Sick Leave: 10 days of paid sick leave annually (separate from vacation).
• Retirement: Severance pay system and Defined Contribution Pension.
• Insurance: Life, disability, and comprehensive health insurance (ITS).

#LI-Remote

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

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