Bulky Kerbside Technical Officer

An opportunity exists within the Waste Collection Services team for a Bulky Kerbside Technical Officer to support the bulky kerbside service and a new grants program. This role will work with internal and external stakeholders, playing an important role in grant management and contract support. Responsibilities include managing the rebate process for customers, liaising with building managers, supporting issues management, documenting processes, ensuring positive customer experience, reviewing eligibility criteria, and conducting site inspections for safety and accessibility.

Must Have

• Manage the rebate process for bulky kerbside customers, including reviewing and approving applications.
• Liaise with building managers or various customer representatives to qualify eligibility for service rebates.
• Support the issues management process for bulky kerbside collection service.
• Manage the documentation of the rebate process, including manually updating customer files.
• Liaise with central customer services to ensure a positive customer experience.
• Review and revise eligibility criteria in alignment with changes to the service model.
• Conduct site inspections to assess and document service specifications, with a focus on safety and accessibility.
• A Certificate IV in Waste Management, Business or Equivalent Knowledge.
• Good verbal and written communication skills.
• Ability to work across different systems and software applications.
• Ability to manage stakeholder relationships, internal and external.
• Ability to work well independently and as part of a team.

Perks & Benefits

• Flexible government organisation

Role Overview

• Fixed Term, Full time to 30 June 2027 - 36 Hours per week
• Salary Range $86,611 - $94,439 plus super
• Position Brief - Bulky Kurbside Technical Officer

About the team

The Environment, Heritage and Resilience department is home to the Waste Collection Services business unit. We provide services to over 269,000 domestic and commercial properties across the City, from operational support of our contract delivery partners and internal support areas. Delivering an essential, valued and safe community service, whilst generating annual revenue back to the City of circa $100 million.

About your new role

An opportunity exists within the Waste Collection Services team for a Bulky Kerbside Technical Officer to support the bulky kerbside service and a new grants program. This role will work with internal and external stakeholders, playing an important role in grant management and contract support.

Responsibilities of the role include (but are not limited to):

• Manage the rebate process for bulky kerbside customers, including reviewing and approving applications.
• Liaise with building managers or various customer representatives to qualify eligibility for service rebates.
• Support the issues management process for bulky kerbside collection service when changing service levels or introducing new services.
• Manage the documentation of the rebate process, including manually updating customer files in various systems.
• Liaise with central customer services to ensure a positive customer experience for bulky kerbside collection customers.
• Review and revise eligibility criteria in alignment with changes to the service model, ensuring they remain current and appropriate.
• Conduct site inspections as necessary to assess and document service specifications, with a focus on safety and accessibility for bulky kerbside collection.

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

We're looking for people who have:

• A Certificate IV in Waste Management, Business or Equivalent Knowledge
• Good verbal and written communication skills
• Ability to work across different systems and software applications
• Ability to manage stakeholder relationships, internal and external
• Ability to work well independently and as part of a team

How to apply

To submit your application, please respond to the questions below. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Suzanne Jones

Contact Email sujones@goldcoast.qld.gov.au

Closing Date 20 January 2026 at 11:59 pm

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.

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