Senior Technical Adoption Manager

As a Senior Technical Adoption Manager (TAM) at Broadcom, you will be a trusted advisor, guiding enterprise customers through the successful onboarding, consumption, and adoption of VMware Cloud Foundation solutions. Leveraging your technical, communication, and collaboration skills, you will help customers achieve their business objectives, identify new use cases, and optimize their operations. This role focuses on building long-term relationships, driving the realization of business value, and ensuring customers maximize their investment in VMware by Broadcom's technology.

Must Have

• Serve as a trusted advisor to enterprise customers
• Drive a cross-functional, unified customer experience
• Enable rapid and successful onboarding, consumption, and adoption of VMware Cloud Foundation
• Articulate customer long-term and short-term goals
• Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance
• Identify customer use cases and opportunities to further adoption and consumption
• Present achievements and customer progress in regularly held quarterly Business Reviews
• Communicate key topics of VMware by Broadcom’s solutions across all customer levels
• Develop trusted advisor status with key customer stakeholders, customer team members, and internal stakeholders
• Leverage proven work experience in customer-facing positions (e.g., TAM, Solution Engineer, or technology consultant)
• Draw on experiences with enterprise-level virtualization
• Utilize expertise with VMware Cloud Foundation components (vSphere, vSAN, NSX Networking, VKS, VCF Operations, etc.)
• Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
• Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
• Provide Solution Guidance & best practices review to identify performance optimization opportunities
• Optimize Operations to confirm activities are aligned with stated technology goals & priorities
• Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
• Present and communicate effectively and build relationships with CxO level personnel
• Collaborate with multi-functional Broadcom project teams
• Join the Broadcom customer account teams as a critical member
• Work closely with Partner resources to ensure success for common customer needs and outcomes
• Use organizational and planning skills to keep track of customer plans

Good to Have

• Passion for learning and leveraging VMware by Broadcom’s VMware Cloud Foundation solution
• Strong business acumen
• Ability to come up to speed quickly on VMware Cloud Foundation
• Inspire organizations to achieve their business objectives through the usage of technology
• Ability to manage schedule and priorities to help customers achieve their goals
• Ability to turn challenges into positive outcomes
• Bachelor's degree

Perks & Benefits

• Competitive and comprehensive benefits package
• Medical plans
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence (following applicable laws)
• Cross-skilled technical learning opportunities
• Opportunity to be part of customers' extended operations team
• Drive key strategic technical initiatives
• Advocate for the customer internally within VMware

Senior Technical Adoption Manager - Job Description

Why will you enjoy this new opportunity?

Are you passionate about learning and leveraging VMware by Broadcom’s VMware Cloud Foundation solution to help customers succeed in creating a modern, developer-ready, secure Private Cloud?

Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware Cloud Foundation?

Does helping organizations achieve their business objectives through the usage of technology inspire you?

If those questions sound good, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the consumption and adoption of VMware Cloud Foundation.Upon joining our Technical Adoption Management team, you will have the opportunity to make an impact and drive change for our customers, products, and company.

• You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, consume, adopt and realize business value across the entire customer journey.

In the TAM role, no day is the same, and you will never be bored!

-You will interact daily with your assigned customers and will be able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain a great work/life balance. TAM's are critical members of the customer’s Account Team. Leveraging your deep customer knowledge,you will provide meaningful and accurate insights that form, develop, and drive a holistic customer strategy that benefits everyone.

• You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware by Broadcom’s solutions on business results.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

During the first year, you will onboard into the TAM role and then work with your assigned customers.Through your customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that drive adoption and consumption of their investments, add additional value, improve and maintain customer health, and more:

o Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer.

o Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance

o Identify customer use cases and opportunities to further adoption and consumption

o Present your achievements and customer progress in regularly though quarterly Business Reviews

o Communicating key topics of VMware by Broadcom’s solutions across all customer levels to drive realized value and long-term strategy

o Developed trusted advisor status with key customer stakeholders, customer team members, and internal stakeholder (ex: Account Directors, Solution Architects, Partner resources)

In addition, you will continue to grow and enhance your technical knowledge and soft-skills through Broadcom’s structured quarterly training programs.

The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?

As part of the Technical Adoption Manager team, you will be working for a long-term period with a number of assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired outcomes rapidly while using VMware by Broadcom technology.

You will collaborate with the broader team as you perform the following:

● Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)

● Draw on your experiences with enterprise-level virtualization and ability to map VMware Cloud Foundation solutions to the customer’s unique business and technical requirements

● Use your tenured expertise with VMware Cloud Foundation component (vSphere, vSAN, NSX Networking, VKS, VCF Operations, Fleet Management, VCF Automation, VCF Operations for Networks, VCF Operations for Logs, HCX, etc… )

● Utilize a TAM playbook, delivery kits, and tools, which you will use to drive consumption and adoption

● Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives

● Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans

● Provide Solution Guidance & best practices review to identify performance optimization opportunities

● Optimize Operations to confirm activities are aligned with stated technology goals & priorities

● Provide Industry insights and bench marking to realize cost savings and reduce operational risk

● Present and communicate effectively and build relationships with CxO level personnel

● Collaborate with multi-functional Broadcom project teams which could consist of consultants, engineers, product management and support staff

● Join the Broadcom customer account teams as a critical member of the team acting as the customer advocate, collaborating on successful account strategies, and taking ownership of consumption and adoption success for our customer.

● Working closely with Partner resources to ensure success for your common customer needs and outcomes.

● You will use your organizational and planning skills to keep track of your customers plans, adjusting as needed and driving them to completion.

● You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning fromyour peers.

What is the leadership like for this role? What is the structure and culture of the team like?

This role will be reporting to Rahul Gupta Senior Manager, Client Services in Singapore.

Rahul has been with VMware for 16+ years handled different roles in support and services, strongly believes in growing highly impactful customer success Technical Adoption Management organization in Singapore.

This role offers cross-skilled technical learning opportunities, which allows TAM's to be part of customers' extended operations team, drive key strategic technical initiatives, and advocate for the customer internally within VMware. The TAM team in ASIA consists of 4 Regions (Singapore, Korea, Hong Kong, and Taiwan) with more than 50+ team members.

Leaders in the TAM organization are very supportive of their teams, driven to enable the success of their team members within their role as well as future career path. They focus on delivery excellence of TAM engagements, development and success of team members, and development/growth of the TAM business.

The TAM team is focused on driving strategic customer outcomes, not just activity, while enabling our customers to derive maximum value from their VMware solutions. We are critical to the success of Broadcom and celebrate our role in the future of the company. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who share best practices, experiences from the field, and support each other to ensure everyone is successful (customers, TAMs, and Broadcom). Everyone wants their coleagues to succeed and develop meaningful careers and networks within VMware and the industry.

Experience/Education/Certification:

Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered.12+ years related experience required

VMware Cloud Foundation Certification VCP-VCF Administration/Architect, VCAP, or VCP/VCAP Certification on VCF solution components(vSphere, vSAN, NSX Networking, VKS, VCF Operations,..)

Where is this role located?

The current opening is for the Singapore. It is an on-site service offering role from VMware; hence, the TAMs will travel to the customer site within the city to cover the customer delivery.

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is 100K(SGD) to 150K(SGD)

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents,and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical plans. Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time.The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

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