Major Incident Coordinator

The Major Incident Coordinator role at Saxo Group (India) is primarily responsible for coordinating major incidents and service disruptions that could potentially impact critical trading operations, client transactions, regulatory obligations, or the financial integrity of Saxo Bank's services. This position requires swift resolution facilitation, ensuring service levels are maintained, and protecting business interests during major incidents.

Responsibilities:

• Responsible for handing major incident and service disruptions that could impact trading operations, client transactions, regulatory obligations, or financial integrity.
• Responsible for facilitating swift incident resolution, ensuring service levels, and safeguards business interests during major incidents.
• Participate and contribute in P1 & P2 incident meetings and post-mortems and task forces.
• Correctly classify and escalate incident priorities based on business impact and risk (in line with WIN104 and based on input from Business).
• Engage with Global Command Centre team to correlate events and functional issues reported from operational teams or from external clients and partners.
• Document knowledge and ensure documentation is available for other team members.
• Ensure efficient communication and collaboration between Houston Control, IT experts, Site reliability engineers and business stakeholders.
• Facilitate and contribute to Incident and Problem Management processes.

Your profile:

The major incident Coordinator will be actively involved in incident command bridge for smooth resolution of the incident and in post-mortem/Post-incident review meetings to ensure Root cause is understood and mitigation for future are discussed and documented for future reference. Effective communication and documentation are crucial, as the role involves collaborating with various internal teams and stakeholders to ensure seamless resolution of incidents and continuous service improvement.

Further we are looking for a candidate with the following professional competencies:

• Experienced Major Incident Coordinator with 1-3 years of experience in coordinating high-priority incidents within dynamic environments, particularly in investment banking or trading sectors. Adept in coordinating service restoration activities and ensuring accurate incident documentation to enhance data quality and reporting.
• Major Incident Management
• Conduct Post Incident Review
• Hands-on in ITSM tools like ServiceNow
• Understanding of ITIL processes and frameworks, including Incident and Problem Management
• Basic understanding of Trading and Investment Banking
• Strong analytical, problem-solving, and communication skills, along with the flexibility to adapt to evolving technologies and work extended shifts to ensure seamless operations.
• ITIL certification and technical qualifications, such as B.E., B.Tech., or MBA, are advantageous.

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!