Manager, B2B (Business development)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

We are seeking a highly driven and results-oriented sales professional who thrives in a fast-paced, target-driven environment. The ideal candidate should have a hunter mindset, be proactive in identifying and pursuing new business opportunities, and excel in closing deals. If you are a go-getter who is motivated by performance-based incentives and eager to make an impact, we want you on our team!

Responsibilities:

• New Business Acquisition & Sales Growth
• Identify and pursue new business opportunities, proactively engaging potential clients.
• Drive lead generation and qualification through strategic outreach and follow-ups.
• Convert high-potential prospects into long-term revenue-generating accounts.
• Implement effective sales strategies to capture competitor business and expand market share.
• Conduct client meetings, sales presentations, and networking events to build strong relationships.
• Evaluate customer needs, develop tailored proposals, and negotiate contracts to secure new business.
• Maintain a structured and rigorous follow-up process to engage key decision-makers.
• Collaborate with internal teams to streamline lead management and conversion efforts.

• Customer Relationship Management & Retention
• Act as a trusted advisor to clients, providing exceptional customer service to ensure satisfaction.
• Work closely with cross-functional teams to address client concerns and deliver seamless solutions.
• Serve as the primary point of contact for all customer inquiries, ensuring timely resolution of issues.
• Foster long-term partnerships by continuously identifying opportunities for upselling and cross-selling.

Requirements:

• Proven track record in sales, business development, or account management.
• Strong negotiation and closing skills with a passion for hitting and exceeding targets.
• Ability to identify market trends, competitor activities, and sales opportunities.
• Excellent communication and relationship-building skills.
• Self-motivated, goal-oriented, and able to work independently in a high-pressure environment.
• 4 to 5 years of experience in sales, preferably in the domestic express parcels transportation or service industry. A progressive and proven track record sales success.
• Demonstrated customer service experience and excellent negotiation skills.
• Experience of logistics sales preferred
• Bachelor's degree is a must
• Excellent communication skills, spoken and written English and Bahasa Malaysia