Manager, Business Development

Responsibilities:

• New Business Acquisition & Sales Growth
• Identify and pursue new business opportunities, proactively engaging potential clients.
• Drive lead generation and qualification through strategic outreach and follow-ups.
• Convert high-potential prospects into long-term revenue-generating accounts.
• Implement effective sales strategies to capture competitor business and expand market share.
• Conduct client meetings, sales presentations, and networking events to build strong relationships.
• Evaluate customer needs, develop tailored proposals, and negotiate contracts to secure new business.
• Maintain a structured and rigorous follow-up process to engage key decision-makers.
• Collaborate with internal teams to streamline lead management and conversion efforts.


• Customer Relationship Management & Retention
• Act as a trusted advisor to clients, providing exceptional customer service to ensure satisfaction.
• Work closely with cross-functional teams to address client concerns and deliver seamless solutions.
• Serve as the primary point of contact for all customer inquiries, ensuring timely resolution of issues.
• Foster long-term partnerships by continuously identifying opportunities for upselling and cross-selling.

Requirements:

• Proven track record in sales, business development, or account management.
• Strong negotiation and closing skills with a passion for hitting and exceeding targets.
• Ability to identify market trends, competitor activities, and sales opportunities.
• Excellent communication and relationship-building skills.
• Self-motivated, goal-oriented, and able to work independently in a high-pressure environment.
• 4 to 5 years of experience in sales, preferably in the domestic express parcels transportation or service industry. A progressive and proven track record sales success.
• Demonstrated customer service experience and excellent negotiation skills.
• Experience of logistics sales preferred
• Bachelor's degree is a must
• Excellent communication skills, spoken and written English and Bahasa Malaysia