Manager, Client Management
Job Summary
Job Description
The People Manager for Associate Client Executives at FindLaw is responsible for leading and developing a team of Account Executives to ensure the achievement of client and revenue retention goals. This role involves strategic leadership, fostering a collaborative team environment, setting performance goals, conducting regular evaluations, and providing constructive feedback to ensure team members meet or exceed targets for client retention and revenue maintenance. Oversee the preparation and presentation of account analytics and insights, ensuring timely updates to clients, stakeholders, and senior management.
Must have:
- Lead and develop a team of Account Executives.
- Hold teams accountable to a renewal quota.
- Set performance goals, conduct regular evaluations.
- Develop and implement strategies to optimize account management processes.
- Facilitate cross-functional collaboration with other departments.
- Address complex client issues and challenges.
- Oversee the preparation and presentation of account analytics.
Good to have:
- Understanding of digital marketing concepts and processes preferred.
- Experience or familiarity with the legal industry preferred.
Perks:
- Innovative Culture
- Professional Growth
- Comprehensive Benefits
- Work-Life Balance
- Collaborative Environment
- Global Presence
- Stability and Innovation
- Industry-Leading Expertise
- Compensation
8 skills required
Job Details
The People Manager for Associate Client Executives at FindLaw is responsible for leading and developing a team of Account Executives to ensure the achievement of client and revenue retention goals. This role involves strategic leadership, fostering a collaborative team environment, and ensuring alignment with organizational objectives.
Key Responsibilities:
- Leadership and Development: Lead, mentor, and develop a team of Account Executives, fostering a culture of excellence and continuous improvement.
- Renewal Quota: Hold teams accountable to a renewal quota against a set book of business, plus track to and monitor supportive retention metrics.
- Performance Management: Set performance goals, conduct regular evaluations, and provide constructive feedback to ensure team members meet or exceed targets for client retention and revenue maintenance.
- Strategic Planning: Develop and implement strategies to optimize account management processes, driving efficient and effective client relationship management.
- Collaboration and Coordination: Facilitate cross-functional collaboration with Field Consultants and other FindLaw departments, ensuring seamless operations and alignment with company goals.
- Problem Solving: Address complex client issues and challenges, providing guidance and support to team members in developing solutions and action plans.
- Reporting and Communication: Oversee the preparation and presentation of account analytics and insights, ensuring timely updates to clients, stakeholders, and senior management.
Qualifications:
- Bachelor’s degree required.
- Minimum of 5 years of experience in client management, sales, or marketing, with at least 2 years in a managerial or leadership role.
- Proven track record of successful team leadership and client retention.
- Strong negotiation skills and ability to resolve conflicts effectively.
- Excellent communication and presentation skills, especially via telephone.
- Ability to multitask, prioritize, and manage a team in accordance with service level agreements.
- Understanding of digital marketing concepts and processes preferred.
- Experience or familiarity with the legal industry preferred.
About You
- You’re a fit for the role of Client Executive, High Value Accounts, FindLaw, if your background includes:
- Previous FindLaw client management experience and a four-year degree preferred
- Minimum of 2 years client management and/or sales and marketing experience
- Proven success with retention of client population and associated revenue
- Well-developed negotiation skills and ability to negotiate and resolve conflicts required
- Strong communication and presentation skills, especially via telephone, required
- The ability to multitask, prioritize, and follow through in accordance with service level agreements.
- Ownership mindset with high accountability to customer outcomes
- An understanding of digital marketing concepts and processes preferred An understanding and/or experience working with the legal industry preferred
What’s in it For You?
At Findlaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
- Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
- Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
- Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
- Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
- Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
- Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
- Compensation: $95,000 - $105,000 base pay + $25K commission plan
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.Internet Brands and its wholly owned affiliates are an equal opportunity employer.
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