Client Relations Manager

Job ID 2024-7303

Description

Seeking a proven change leader and culture builder to join our Account Management leadership team. This is a pivotal hire as we redefine how account management drives growth, client retention, and long-term value in a rapidly evolving digital marketing landscape.

Why This Role Matters

Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising, and our clients - SMB law firms - need trusted partners more than ever. We’re rebuilding our Account Management team to be more strategic, consultative, and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.

What You’ll Do:

• Lead, coach, and inspire a team of 8-12 Account Managers to exceed revenue and retention goals while building resilience and optimism through change.
• Transform account management into proactive client partnership - helping law firms unlock more value through our full portfolio of solutions and strengthening long-term client relationships.
• Champion our value proposition in an AI-driven market, equipping reps with compelling positioning that resonates with small law firms.
• Drive performance using data-driven insights that identify upsell opportunities and optimize client engagement.
• Lead through change-navigating sales toolchain transformation, evolving product portfolios, and shifting market dynamics with clarity and confidence.
• Build culture: energize and support a team navigating ongoing change, celebrating wins, and sustaining a collaborative, client-focused culture.

What You Bring:

• 3+ years of Account Management or Customer Success leadership experience, including 2+ years managing teams.
• Proven success driving growth and retention in SMB-focused digital marketing, SaaS, or online marketplaces (Zillow, Yelp, Angi, Thumbtack, etc.).
• Strong leadership track record of energizing teams, improving morale, and delivering results through change.
• Consultative, strategic approach to client engagement - able to turn retention into expansion.
• Analytical rigor and comfort with data-driven decision-making.
• Excellent communication and executive presence, able to influence clients, reps, and senior leaders.

Compensation & Location:

• $110k base + $40k variable comp, with an OTE range of $150-170K
• Hybrid office (minimum 3 days in office)

Benefits To Help You Balance Your Life:

We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.

• 3 weeks paid vacation, sick days, and paid holidays
• Medical, dental, vision, and life insurance benefits
• 401(k) plan with a company match.
• Accessible and transparent leadership team.
• Employee recognition program.
• Casual dress attire.

This is not a standard CRM role. It’s an opportunity to bring your parallel experience from other industries into legal marketing and lead the reinvention of account management at scale