HR/ER Specialist - Call Center Operations

Description

About Premier (Internet Brands):

Premier is a customer-focused division of Internet Brands, supporting a large call-center operation. We pride ourselves on delivering exceptional service through engaged employees, best-in-class processes, and continuous improvement.

Position Summary:

As the HR Operations Specialist (Employee Relations), you will serve as a dedicated partner to Operations, Facilities, IT and Finance—delivering high-touch, customer-centric people services across the entire employee lifecycle. In our fast-paced, high-volume environment, you’ll orchestrate seamless onboarding and offboarding experiences, manage workspace and asset readiness, and provide proactive support for accommodations, compliance and performance initiatives. Your work prevents small issues from becoming big ones and ensures our people have what they need to perform at their best.

Key Responsibilities:

HR Shared Services

• Serve as the first point‐of‐contact for employees and partner with HR Shared Services to submit all people-transactions for processing using the correct systems processes(hires, terminations, transfers,, compensation, etc).
• Improve the onboarding/offboarding process by using checklists and ensuring timely completion of policy acknowledgments, benefits enrollment, equipment returns, annual compliance training, etc.
• Partner with IB Recruiting /Finance to review and create regular staffing reports to help reconcile headcount, turnover, and attendance).

Employee Relations & Accommodations

• Work in partnership with IB HR and leadership to resolve various employment matters including Performance Management issues, Employee complaints/Investigations, as well as the implementation of company-wide people activities such as: - Hiring, Training, Employee Survey, Performance Reviews, Goal Setting, Policy Changes, etc. Partners with IB Recruiting /HR as needed to assist with processing employment transactions (hires, transfers, equity adjustments, promotions, etc.
• Serve as the first point‐of‐contact for employee complaints, policy questions, ADA/FMLA/other accommodation requests.
• Partner with leaders and IB HR to investigate concerns, recommend risk-mitigation strategies, and document outcomes.
• Track performance-management cases and follow through on corrective-action plans and follow-ups.

Office Coordination & Communications

• Collaborate with IT to manage seating charts and asset collection for new hires and departing employees.
• Assist and support leadership in organization-wide projects ie All-Hands events. as needed.
• Assist with additional tasks as needed.

Qualifications:

• 2-4 years HR generalist experience; 6+ years overall HR experience, ideally supporting a call-center or high-volume environment.
• Excellent written and verbal communication; proven ability to partner with leaders and employees.
• A proactive, solutions-oriented mindset and commitment to continuous‐process improvement.
• Ability to problem solve effectively and ability to manage competing priorities with urgency.
• Bachelor’s degree in HR or related field preferred; PHR/SPHR or SHRM-CP/SCP certification a plus.
• Strong computer skills, familiarity with Google Workplace products.
• Strong interpersonal skills, high level of professionalism and integrity.
• Exceptional organizational skills and attention to detail

Compensation & Benefits:

• Base salary: starting at $80,000