Collections Specialist

This role is for a motivated and detail-oriented Collections Specialist. In this role, you'll be responsible for assessing the financial status of current and potential customers, approving credit, and managing collections across both U.S. and Canadian markets. If you’re analytical, detail-driven, and thrive in a dynamic, fast-paced environment, this is the perfect opportunity for you!

YOUR ROLE AND RESPONSIBILITIES

You’ll deliver short and long term projects that support the business strategy. This will involve:

• Review aging reports to identify overdue accounts and prioritize collections
• Contact customers' accounts payable departments to confirm payment dates for past due invoices
• Determine when to escalate an account to an external collection agency and coordinate the referral
• Investigate misapplied payments and make necessary adjustments to ensure accuracy
• Evaluate customer documentation to decide if Customer Service needs to issue credit
• Assess and approve or deny credit applications by reviewing financial status, evaluating the applicant's reputation, and determining appropriate credit limits
• Protect company operations and customer trust by maintaining confidentiality of all financial information

HOW TO SUCCEED

We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:

• 2-3 years’ of experience in collections or customer service related.
• Strong understanding of accounts receivable processes preferred.
• Ability to follow internal accounting codes and procedures.
• Excellent verbal, written, and interpersonal communication skills
• High School Diploma or equivalent required

WHAT’S IN IT FOR YOU

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Hybrid work schedule
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

PEOPLE ARE AT OUR HEART

This is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT THE COMPANY

This company is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working here is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

This company is an Equal Opportunity Employer. This company will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.