Collections Specialist

We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. This role involves ensuring timely collections, managing customer communications, maintaining accurate records, performing cash applications, coordinating dispute resolution, and maintaining key data and tags in our collections system. The ideal candidate will possess analytical skills, strong written communication, customer service expertise, cross-functional collaboration, and familiarity with financial platforms like Salesforce and NetSuite. This is a hybrid role based in Hyderabad, India.

Must Have

• Monitor and analyze Accounts Receivable aging reports to identify overdue accounts.
• Reach out to customers (primarily through email) and record clear, detailed notes.
• Maintain accurate customer status, follow-up actions, and tags in the collections system.
• Communicate clearly and effectively with customers to resolve payment issues.
• Coordinate with the Billing team to investigate and resolve customer disputes.
• Access NetSuite to retrieve and analyze invoice data.
• Use Salesforce to review customer contracts and billing terms.
• Perform cash application by validating remittance details and matching payments.
• Research and resolve unapplied payments, short payments, and misapplied payments.
• Collaborate closely with internal teams including Billing, Sales, and Finance.
• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Strong English communication skills, both written and verbal, with a focus on email interactions.
• Ability to handle sensitive customer interactions professionally.
• Strong organizational skills with the ability to manage multiple priorities.
• Analytical mindset with strong attention to detail and a proactive approach to problem-solving.
• Ability to work independently and thrive in a fast-paced environment.

Perks & Benefits

• Medical Health Insurance coverage for employees and direct dependents.
• Paid holidays as per company policy and national guidelines.
• Pension contributions as per applicable laws.
• Hybrid schedule to promote work–life balance.
• Friendly, collaborative work environment with ample opportunity for professional development.
• Fixed component of compensation (base salary and other fixed allowances).
• Performance-based variable bonus linked to individual and company performance.

Description

Job Overview:

We are seeking a detail-oriented and proactive Collections Specialist to join our finance team. The ideal candidate will be responsible for ensuring timely collections, managing customer communications, maintaining accurate records, performing cash applications, coordinating dispute resolution, and maintaining key data and tags in our collections system. This role requires a blend of analytical skills, strong written communication, customer service expertise, cross-functional collaboration and familiarity with financial platforms such as Salesforce and NetSuite.

From your seat in our beautiful new office in Hyderabad, India you will have access to many teammates to help respond to clients timely. Please be aware that this is a hybrid role (3 days in office, 2 days work from home).

Responsibilities & Duties

• Monitor and analyze Accounts Receivable aging reports to identify overdue accounts and prioritize outreach efforts.
• Reach out to customers (primarily through email) and record clear, detailed notes in the collections system.
• Maintain accurate customer status, follow-up actions and tags in the collections system to support effective reporting and prioritization.
• Communicate clearly and effectively with customers to resolve issues related to payments and account balances.
• Coordinate with the Billing team to investigate and resolve customer disputes related to invoicing, usage, or other billing inaccuracies.
• Access NetSuite to retrieve and analyze invoice data, ensuring that billed amounts are accurate and align with contract terms.
• Use Salesforce to review customer contracts and billing terms to support accurate collection efforts.
• Perform cash application by validating remittance details and accurately matching incoming payments to outstanding invoices, helping to ensure clean AR balances and prevent unapplied cash.
• Research and resolve unapplied payments, short payments, and misapplied payments while maintaining proper documentation.
• Collaborate closely with internal teams including Billing, Sales, and Finance to improve customer experience and reduce outstanding AR.

Education & Experience

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Characteristics

• Strong English communication skills, both written and verbal, with a focus on email interactions.
• Ability to handle sensitive customer interactions professionally and articulate complex information clearly and confidently.
• Strong organizational skills with the ability to manage multiple priorities and follow-ups effectively.
• Analytical mindset with strong attention to detail and a proactive approach to problem-solving.
• Ability to work independently and thrive in a fast-paced environment.

Benefits and Perks including but not limited to:

• Medical Health Insurance coverage for employees and direct dependents.
• Paid holidays as per company policy and national guidelines.
• Pension contributions as per applicable laws.
• Hybrid schedule to promote work–life balance.
• Friendly, collaborative work environment with ample opportunity for professional development.

The total compensation (CTC) offered to employees comprises two key components, a fixed component, and a performance-based variable bonus.

• The fixed component represents the guaranteed portion of an employee’s compensation. It includes base salary and other fixed allowances as applicable.
• A performance-based variable bonus is an integral part of the overall compensation and is directly linked to both individual performance and overall company performance, as defined under the company’s policy.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Hiring Policy

We are an equal opportunity for employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.