Call Center Representative

Premier Disability Services is seeking Call Center Representatives for an entry-level, full-time role based in Brooklyn Park, MN, with remote options in several states. This position involves providing high-quality phone support to attorney clients, gathering information, documenting responses, and following up with potential new clients. Representatives will learn best practices in client communication and have opportunities for long-term advancement while assisting individuals in obtaining Social Security Disability benefits.

Must Have

• Make outbound calls to clients requesting services
• Answer incoming calls from potential clients
• Provide accurate information to clients regarding their case
• Convey the benefits of Premier Disability services
• Gather information, document responses, and keep detailed records in CRM
• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening and problem-solving skills
• Ability to handle client objections and de-escalate situations
• Ability to retain information and learn new systems quickly
• Ability to navigate and multitask across multiple systems
• Proficient in Customer Relationship Management software (CRM)
• Strong computer knowledge
• Typing skills at least 50 WPM

Perks & Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid Time Off (PTO)
• Paid holidays
• Onsite cafeteria
• Subsidized lunch program
• Opportunities for company growth
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• AD&D insurance
• 401(k) retirement savings plan with company match
• Commuter benefits
• Employee Assistance Program (EAP)
• Well-being coaching services
• Voluntary benefits (home, auto, pet insurance, discounted legal and financial services)

Description

Interested candidates are encouraged to apply online as soon as possible—this is an exciting time to join Premier Disability Services!

About Premier Disability

Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team!

Premier Disability Services is looking for Call Center Representatives to join our growing Brooklyn Park, MN-based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better.

About this Role

In this role, you will provide high-quality phone support to attorney clients. You’ll follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis.

Compensation: The range is $16.00 - $20.00 per hour, with the opportunity to earn up to $500 a month in bonuses based on your performance.

Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas

Onsite: Brooklyn Park, MN - Pay starts at $20.00 per hour

Remote hiring areas: Pay starts at $16.00 per hour

Terms: Full-Time. This is an hourly, non-exempt position.

Hours of Operation: Monday through Friday 8:00am – 6:00pm CST

Responsibilities:

• Make outbound calls to clients who are requesting our services
• Answer incoming calls from potential clients
• Providing accurate information to clients regarding their case
• Convey the benefits of the Premier Disability services
• Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database

Requirements:

• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening skills and problem-solving skills
• Ability to handle client objections and de-escalate challenging situations
• Ability to retain information and learn new systems quickly
• Ability to navigate and multitask across multiple systems and using Customer Relationship Management software (CRM) in a proficient manner
• Strong computer knowledge and excellent typing skills at least 50 WPM

What we offer:

• Medical, Dental and Vision insurance.
• PTO and paid holidays!
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.