Manager, Implementation Consulting

Description

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit

www.anthology.com.

The Manager, Implementation Consulting role will be responsible for the successful delivery of implementation projects for Anthology Student, Student Information System. They will oversee the day-to-day management of implementation projects and an expert team of delivery resources. The role will be expected to be a subject matter expert in Anthology's SIS solution and possess a proven track record of successfully delivering complex, full lifecycle ERP implementations. This role will have overall responsibility for the quality of service the project team delivers. The successful candidate must be customer service focused with the ability to engage with business users and decision makers at all levels. They need to lead and work well in teams, guide others in service delivery, and identify and resolve service delivery issues.

Primary responsibilities will include:

• Providing overall leadership to support the implementation of Anthology Student projects while being accountable for their team’s operational excellence and customer satisfaction
• Proactively managing project risks by anticipating issues and providing immediate resolution or escalation as required
• Ensuring standards of quality are adhered to and documented processes are followed in day-to-day activities; conduct periodic reviews of processes and implement corrective actions as appropriate.
• Developing, maintaining, evangelizing, and training project teams on implementation methodology, documentation, deliverables, and artifacts
• Recruiting, hiring, and guiding training of service delivery resources along with coaching and developing team members to enable career growth and additional responsibility
• Working closely with functional and technical teams (Cloud Services, Solutions Consulting, Development, Product, Data Services, and Integrations) to ensure that customer needs are being prioritized and addressed
• Interfacing with customer project stakeholders, including C-level and directors, to elicit business and functional requirements and champion change
• Functioning as a subject matter expert for solutioning, application design, feature optimization, scalability, user experience, and data integrity
• Managing of a team of professional delivery consultants focused on excellent customer satisfaction
• Being capable of building ‘action orientation’ and ‘sense of urgency’ in service delivery and everyday activities
• Self-starter. Assertively taking on challenging responsibilities and holding self ultimately accountable for results and performance
• This role requires up to 25% travel and participation in after-hours meetings, as needed

The Candidate:

Required skills/qualifications:

• Bachelor’s degree, preferably in Information Technology, Business Administration, Educational Technology, and/or relevant experience
• At least 5 years of experience in Professional Services consulting or management implementing a solution and/or managing Student Information Systems
• Demonstrated skill in critical thinking and problem-solving
• Proven ability to manage processes and drive continuous process improvement
• Excellent project leadership and change management skills, demonstrated ability to manage projects and collaborate across teams where influencing skills are required
• Ability to work closely with other leaders to identify and develop plans to address business opportunities and challenges, across functional boundaries and global regions
• Aptitude to quickly learn new technologies, explain Anthology products and services
• Excellent communication/interpersonal skills with ability to build and maintain strong customer, peer, and employee relationships while managing multiple assignments
• Well-versed at responding to high-impact customer escalations in a way that drives customer loyalty, including the ability to listen and speak clearly to customers
• Ability to remain poised and professional under stressful conditions; maintains calm, patient demeanor while driving to meet deadlines
• Professionally lead and motivate colleagues and clients, resulting in quality oriented, proactive, and responsive outcomes
• Fluency in written and spoken English

Preferred skills/qualifications:

• At least 5 years of Higher Education experience
• MS SQL and MS Project experience

While the full salary range for this role is $95,600-$143,00, the expected hiring range for this opening is $95,600–$110,000, depending on experience and budget availability. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.