Manager, Internal Controls

As a Business Risk & Controls Manager for the Consumer Group at PayPal, you will directly support the Xoom and Experience Design business. Your role involves developing, managing, and executing day-to-day first-line risk management program activities to ensure excellent customer and merchant experiences and regulatory compliance. You will identify issues, recommend best practices for internal control processes, lead projects to enhance control effectiveness, and analyze business trends. This position focuses on process improvements, ensuring compliance, and mitigating risks within a dynamic environment.

Must Have

• Identify issues and recommend best practices for internal control processes.
• Lead functional projects and programs to enhance internal control effectiveness.
• Partner with teams to analyze business trends and their impact on internal controls.
• Develop and implement strategies for process improvements within the internal controls function.
• Ensure compliance with laws and regulations through effective internal control measures.
• Use risk management expertise to solve complex problems, identify and mitigate risks.
• Create and execute plans to build an effective risk management foundation and framework.
• Build strong relationships and proactively collaborate with cross-functional teams.
• Support growth initiatives by developing recommendations for achieving the right risk/reward tradeoff.
• Develop and launch control monitoring and testing plans leveraging automation.
• Efficiently manage issues to ensure prompt customer remediation and on-time resolution.
• Provide leadership level risk program status updates, roadmaps, and transparency.

Good to Have

• Effective cross-functional leader who is highly collaborative.
• Strong team player with excellent verbal and written communication skills.
• Ability to drive productive discussions with internal and external stakeholders.
• Ability to deep-dive processes and problem statements to identify risks and root causes.
• Highly proficient in Microsoft Office, comfortable learning new systems and processes.
• Intellectually curious with an ability to learn new systems, products, and processes quickly.
• Professional risk certifications are a plus.
• 10-12 years of relevant experience in Audit, Internal Control, Operational Risk, Compliance, or similar.
• Experience working in a rapid growth environment in financial services, payments or technology companies is a plus.
• Proven ability to work cross functionally and adapt to change.
• Proven to prioritize workload and ensure deadlines are consistently met.
• Self-starter who demonstrates independence, initiative, and follow-through.

Perks & Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Medical benefits
• Dental benefits
• Vision benefits

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Business Risk & Controls Manager for the Consumer Group, you will directly support the Xoom and Experience Design business by developing, managing and executing day-to-day first line risk management program activities to ensure the delivery of great customer and merchant experiences and regulatory compliance.

The Consumer Group Product team and PayPal more broadly have a goal of revolutionizing commerce globally and to ensure a streamlined approach and positive customer experience. As an organization, we prioritize building diverse talent and cultivating an inclusive environment where you will be encouraged to align your values with the PayPal Leadership Principles in mind and apply these to their day-to-day role.

Job Description:

Essential Responsibilities:

• Identify issues and recommend best practices for internal control processes.
• Lead functional projects and programs to enhance internal control effectiveness.
• Partner with teams to analyze business trends and their impact on internal controls.
• Develop and implement strategies for process improvements within the internal controls function.
• Ensure compliance with laws and regulations through effective internal control measures.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Additional Responsibilities

• Use your risk management expertise to work closely with business leaders and product managers to solve complex problems, identify and mitigate risks
• Create and execute plans to build an effective risk management foundation and framework
• Build strong relationships and proactively collaborate with a cross functional team that will include product managers, project managers, engineers, analytics, second line of defense partners, compliance, audit, and legal.
• Support growth initiatives by developing recommendations for achieving the right risk/reward tradeoff within complex projects and timelines
• Develop and launch control monitoring and testing plans leveraging automation where possible to monitor risk trends
• Efficiently manage issues that arise to ensure prompt customer remediation and on-time resolution
• Provide leadership level risk program status updates, roadmaps, and transparency to known or potential risks.

Preferred Qualifications

• Leadership: Effective cross-functional leader who is highly collaborative and can cultivate practical solutions to achieve desired goals.
• Communication: Strong team player with excellent verbal and written communication skills. Ability to drive productive discussions with internal and external stakeholders to develop and execute action plans.
• Problem-Solving & Attention to Detail: Ability to deep-dive processes and problem statements to identify risks and root causes and to partner with the business to mitigate risks and create solutions with the customer and business goals in mind.
• Technical Capabilities: Highly proficient in Microsoft Office, comfortable learning new systems and processes.
• Education: Bachelor’s degree; intellectually curious with an ability to learn new systems, products, and processes quickly. Professional risk certifications are a plus.
• 10-12 years of relevant experience in the areas of Audit, Internal Control, Operational Risk, Compliance, or similar with direct experience managing risks, controls, and/or compliance requirements.
• Experience working in a rapid growth environment in financial services, payments or technology companies is a plus.
• Proven ability to work cross functionally and adapt to change.
• Proven to prioritize workload and ensure deadlines are consistently met.
• Self-starter who demonstrates independence, initiative, and follow-through.

Subsidiary:

PayPal

Travel Percent:

0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com

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The US national annual pay range for this role is $100,500 to $173,250

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

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Who We Are:

Click Here

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

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Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.