Manager of Customer Success

2 Months ago • 5 Years + • Customer Service

Job Summary

Job Description

The Manager of Customer Success leads a team of Technical Account Managers and Customer Success Professionals to drive customer retention, satisfaction, and growth. This role involves developing and executing strategic initiatives to enhance customer experience, ensuring alignment with company goals, and fostering strong relationships with key stakeholders. The responsibilities include strategic planning, team leadership, customer engagement, performance metrics, cross-functional collaboration, customer feedback, risk management, and reporting to senior leadership. The goal is to ensure customer satisfaction and drive revenue growth. A strong understanding of SaaS products and the ability to communicate technical concepts is needed.
Must have:
  • 5+ years of experience in customer success or related field
  • 3+ years of experience in a leadership role
  • Bachelor's degree in business or related field
  • Strong strategic planning and execution skills
  • Excellent leadership and team management skills
  • Exceptional communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Results-oriented mindset with customer focus
  • Solid understanding of SaaS products
Good to have:
  • MBA or equivalent experience

Job Details

Job Title: Manager of Customer Success

Department: Sales
Job Summary
The Manager of Customer Success leads a team of Technical Account Managers and Customer Success Professionals with a mission to drive customer retention, satisfaction, and growth. You will lead, manage, and enable a regional team that plays a critical role in ensuring the enablement and operationalization of Varonis for our customers. This role involves developing and executing strategic initiatives to enhance customer experience, ensuring alignment with company goals, and fostering strong relationships with key stakeholders.
Key Responsibilities
· Strategic Planning: Develop and implement customer success strategies that align with the company’s objectives and drive customer value.
· Team Leadership: Lead, mentor, and develop a team of Technical Account Managers (TAMs) and Customer Success Operations Managers (CSOMS), fostering a high-performance culture focused on meaningful customer outcomes.
· Customer Engagement: Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business goals.
· Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of customer success initiatives and drive continuous improvement.
· Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a cohesive approach to customer success.
· Customer Feedback: Gather and analyze customer feedback to inform product development and service improvements.
· Risk Management: Identify and mitigate risks to customer satisfaction and retention, proactively addressing potential issues.
· Reporting: Provide regular updates to senior leadership on customer success metrics, initiatives, and outcomes.
Required Skills and Qualifications
· Experience: 5+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role.
· Education: Bachelor's degree in business, Marketing, or a related field; MBA or equivalent experience is a plus.
· Strategic Thinking: Strong strategic planning and execution skills, with a proven ability to drive customer success initiatives.
· Leadership: Excellent leadership and team management skills, with a track record of building and leading high-performing teams with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement.
· Communication: Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
· Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
· Customer Focus: A results-oriented mindset with a deep commitment to understand and meet the needs of customers. A proven history of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
· Technical Acumen: Solid understanding of SaaS products and the ability to communicate technical concepts to non-technical audiences.



We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife

Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

#LI-Remote

Similar Jobs

AiDash - Software Engineer

AiDash

Bengaluru, Karnataka, India (Hybrid)
1 Week ago
Contentstack - Senior Engineer II - QA (Playwright)

Contentstack

Pune, Maharashtra, India (Hybrid)
1 Month ago
Plain - Senior Product Designer

Plain

(Remote)
1 Week ago
USE Insider - Account Director

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
9 Months ago
USE Insider - Content Marketer (Editorial and Thought Leadership)

USE Insider

United States (Remote)
3 Weeks ago
e2 open - Support Specialist

e2 open

Rogers, Arkansas, United States (On-Site)
1 Week ago
cyara - Customer Success Manager

cyara

Australia (Remote)
4 Months ago
Wolters Kluwer - Customer Service Representative

Wolters Kluwer

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Ion - Technical Support Analyst - 5943

Ion

Woking, England, United Kingdom (On-Site)
9 Months ago
nubank - Fraud Support Specialist

nubank

Bogotá, Bogota, Colombia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sierra - Senior Commercial Counsel

Sierra

New York, United States (On-Site)
3 Days ago
Cognite - Senior Back-end Engineer

Cognite

Bengaluru, Karnataka, India (Hybrid)
10 Months ago
Mixpanel - Senior Manager, Partnerships

Mixpanel

London, England, United Kingdom (Hybrid)
1 Week ago
Nasdaq - Senior Manager - Marketing Analytics

Nasdaq

Taguig, Metro Manila, Philippines (Hybrid)
5 Days ago
Embrace - Enterprise Account Executive

Embrace

United States (Remote)
1 Week ago
USE Insider - Head of Sales Development

USE Insider

New York, New York, United States (Remote)
2 Months ago
Ambient.ai - Technical Sales Engineer

Ambient.ai

Redwood City, California, United States (Hybrid)
1 Month ago
Datahub - Full-Stack Engineer

Datahub

Palo Alto, California, United States (Hybrid)
1 Week ago
Suki - Enterprise Customer Success Manager

Suki

United States (Remote)
3 Weeks ago
cyara - Sr. Manager, Procurement

cyara

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Germany

GameDuell - Senior 2D Animator (Unity) - Character & Asset Specialist

GameDuell

Berlin, Berlin, Germany (Hybrid)
5 Months ago
Xsolla - Product Marketing Manager (Monetization)

Xsolla

Berlin, Berlin, Germany (Remote)
1 Month ago
Precisly - Data Governance Solutions

Precisly

Munich, Bavaria, Germany (On-Site)
2 Weeks ago
The game - Social Creative Automotive

The game

Munich, Bavaria, Germany (Hybrid)
4 Months ago
Trend Micro - Technical Partner Manager

Trend Micro

Germany (On-Site)
1 Week ago
We are social - Junior Art Director

We are social

Munich, Bavaria, Germany (Hybrid)
1 Week ago
welevel  - Unreal Environment Artist

welevel

Munich, Bavaria, Germany (On-Site)
8 Months ago
Dentsu - (Senior) Designer / Digital Media Designer

Dentsu

Augsburg, Bavaria, Germany (On-Site)
1 Month ago
USE Insider - Working Student (Technical Support)

USE Insider

Berlin, Berlin, Germany (Hybrid)
3 Months ago
Tesla - Tool Mechanic (m/w/d) Stamping and Forming Technology Press Shop

Tesla

Brandenburg, Germany (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Tesla - Customer Support Supervisor

Tesla

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Paytm - Customer Support – Associate / Senior Associate

Paytm

Noida, Uttar Pradesh, India (On-Site)
1 Year ago
Tesla - Tesla Roadside Support Specialist - Danish Speaking

Tesla

Oslo, Oslo, Norway (On-Site)
5 Months ago
Anthology  Inc  - Customer Service Advisor

Anthology Inc

United States (Remote)
2 Weeks ago
Penn Interactive - Customer Service Agent

Penn Interactive

Cherry Hill, New Jersey, United States (Hybrid)
1 Week ago
Playtika - Customer Support Lead - Temporary Position

Playtika

Israel (On-Site)
3 Months ago
SoftSwiss - Customer Support Specialist - Junior

SoftSwiss

Tbilisi, Tbilisi, Georgia (On-Site)
4 Days ago
NinjaVan - Customer Service Agent (Outbound)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
1 Month ago
Motorola solutions - Senior Customer Success Manager

Motorola solutions

California, United States (Remote)
6 Days ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Greenhithe, England, United Kingdom (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Germany (On-Site)

United States (On-Site)

United States (Hybrid)

London, England, United Kingdom (On-Site)

Herzliya, Tel Aviv District, Israel (Hybrid)

New York, United States (Hybrid)

United States (Remote)

Richmond, Virginia, United States (On-Site)

Morrisville, North Carolina, United States (On-Site)

Melbourne, Victoria, Australia (On-Site)

View All Jobs

Get notified when new jobs are added by Varonis

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug