Envoy is seeking a Manager, Pre-Sales Engineering to lead and develop a multifaceted Solutions Engineering team across the US and UK. This role involves ensuring customer satisfaction, driving product development through feedback, and managing strategic execution. Responsibilities include sales engineering, API development, and enterprise customer support, with a focus on revenue and cross-functional collaboration. The position requires a split between individual contributor and management duties, with a hybrid work model in New York City.

Must Have

• Recruit, coach, and develop Solutions Engineers.
• Ensure exceptional technical sales experience for prospects and customers.
• Partner with Product and Engineering to identify trends and shape roadmap.
• Monitor pipeline health and support deal strategy.
• Position Envoy as the clear market choice for strategic accounts.
• 1+ years of people management or team leadership experience.
• 5+ years of technical solution design experience.
• 4+ years of customer-facing experience in pre-sales or solutions engineering.

Good to Have

• Ruby on Rails intermediary understanding.
• Experience working for a SaaS startup.
• Experience with support tools and platforms like Intercom, SQL visualization tools, Salesforce, Vitally.
• Understanding Net Promoter Score (NPS), Customer Satisfaction (CSAT), and standard drivers.
• Intermediate knowledge of SQL for querying data.
• Firsthand experience with mobile or cloud-based application development and demos.
• Advanced knowledge of web development technology.

Perks & Benefits

• High degree of trust in ideas and execution.
• Opportunity to partner and collaborate with talented people.
• Inclusive community.
• Ability to make an immediate impact.
• Support for personal and professional growth.
• Market-competitive salary.
• Equity for all full-time roles.
• Excellent benefits.

Manager, Pre Sales Engineering

Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.

Learn more at envoy.com

About the Role

We are looking for someone to manage our pre-sales Solutions Engineering team, managing both US and UK teams and holding the structure, organization, and strategic execution required to ensure customer happiness while advancing product development and security. The Solutions Engineering team is multifaceted at Envoy and includes elements of sales engineering, API development, support escalations, and world-class enterprise customer support. This function is measured from a revenue perspective in addition to feedback from internal cross-functional teams and customers. You will be responsible for prioritizing work across the team while supporting each team member's professional development as they grow their technical and customer-facing skill sets. While the team remains small, your workload will be split between IC and management responsibilities.

This hybrid position requires at least 4 days a week (Monday-Thursday) in our New York City office. This is not an entry-level position. We are seeking candidates with prior experience as listed in the details below.

You will

• Build a world-class team: Recruit, coach, and develop Solutions Engineers while fostering a culture of continuous growth and collaboration.
• Drive customer impact: Ensure prospects and customers have an exceptional technical sales experience, while embedding SEs in strategic deals and cross-functional initiatives.
• Translate customer needs into product value: Partner with Product and Engineering leadership to identify trends, escalate feedback, and shape Envoy’s roadmap with real-world insights.
• Partner with Product Management and Engineering from a management perspective to help translate customer needs into a better overall product; recognize trends in customer feedback, and escalate issues within Envoy.
• Improve deal outcomes: Actively monitor pipeline health, support deal strategy, and use data-driven insights to proactively address at-risk opportunities.
• Keep Envoy ahead of the competition: Leverage team expertise to position Envoy as the clear choice in the market and close high-impact, strategic accounts.

You have

• A track record of high performance and innovation in pre-sales or technical solutions roles.
• Hands-on experience mentoring and leveling up individual SEs or technical teammates.
• An intellectually curious mindset with a passion for learning new technologies, sales methodologies, and customer engagement best practices.
• A data-driven approach to decision-making, ensuring your team focuses on the most impactful opportunities and projects.
• A strong customer-first orientation, with experience advocating for customer needs across cross-functional teams.
• 1+ years of people management or team leadership experience or extensive mentoring experience.
• 5+ years of technical solution design experience solving complex customer problems.
• 4+ years of customer-facing experience in pre-sales, solutions engineering, or related roles.

You are

• An entrepreneurial mindset.
• Naturally quantitative.
• A high-quality mentor with proven growth results in mentees.
• Forward-looking, staying ahead of industry trends and constantly refining your approach with new tools and practices.
• Passionate about leveraging technology to simplify processes, automate the mundane, and deliver measurable business value.
• An embodiment of Envoy’s values, bringing empathy, collaboration, and excellence to every interaction.
• Willing to travel to Customer or Partner engagements on a per-request basis (<~25% annually).

You'll get

• A high degree of trust in your ideas and execution.
• An opportunity to partner and collaborate with other talented people.
• An inclusive community where you feel welcomed and cared for as a person.
• The ability to make an immediate impact, helping customers create a great workplace experience.
• Support for your personal and professional growth.

Nice to have

• Ruby on Rails intermediary understanding.
• Experience working for a SaaS startup.
• Experience with support tools and platforms like Intercom, SQL visualization tools, and common SaaS tools like Salesforce, Vitally, etc.
• Understanding Net Promoter Score (NPS), Customer Satisfaction (CSAT), and standard drivers.
• Intermediate knowledge of SQL with the ability to query data for reporting and/or troubleshooting purposes.
• Firsthand experience working in an environment where mobile or cloud-based applications are developed and demoed.
• Advanced knowledge of web development technology.

If you have any questions related to compensation, please contact Recruiting after you apply.

#LI-Hybrid

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law._