Manager Product Technology Consulting

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

The North America (NAM) commercial team is looking for a Manager for its Product Solution Delivery team. The Manager will be responsible for leading a team of Product Technology Consultants (PTCs) who support Premier agency customers.

This is a leadership opportunity with daily customer interaction across multiple levels of the organization, and ongoing coaching and development of the PTC team. The successful candidate will have in-depth Sabre product and API expertise, experience managing people, strong communication skills, and ability to lead a multi-national team who conduct product and technology consulting engagements. The manager will coach the team to successfully execute Sabre’s strategic goals, and customer led initiatives.

Role and Responsibilities:

• Lead a PTC team responsible for a defined territory of North America Account customers.
• Coordinate with Sabre commercial team leaders and Account Directors regarding attainment of joint customer and Sabre goals
• Engage with customer sales and operational leaders to understand customer’s short and long term needs, communicate Sabre product strategy, and provide escalation for critical issues
• Responsible for the execution of the PTC team proactively managing their territory, including product & API testing, implementations, upgrades, integrations, sunsets, etc.
• Manage customer driven and Sabre led initiatives by ensuring the team supports product demos, evaluation, testing, configuration, rollout and adoption
• Proactively consult with your customers on best practices for Sabre solutions
• Map Sabre solutions and customer needs to drive differentiated value and optimal performance
• Advocate for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products
• Be the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers
• Showcase the Sabre Products and APIs that best align with the needs of your customers by leading technical presentations, product demonstrations and workshops
• Work closely with customer’s development teams to help them integrate Sabre’s products into their technology stack
• Provide project management guidance and oversight of key technical engagements to ensure successful implementations
• Develop the team through coaching and upskilling opportunities

Qualifications and Education Requirements:

• Minimum 7 years of relevant work experience
• Bachelor’s degree
• Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering
• Deep understanding of the travel industry and ecosystem
• Proficient knowledge and hands on experience with Sabre products with hands-on experience
• Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives
• Excellent customer service and communication skills
• Familiarity with mid/back office tools and corporate/leisure online booking tools
• Ability to analyze and trouble-shoot
• Attention to detail and ability to multi-task to support multiple customers Experience in an Online Travel Agency or any eCommerce business environment
• Experience with Sabre APIs using tools such as Soap or Postman
• Competency in training technical teams on functional and business processes
• Knowledge of NDC

Benefits:

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events