Technical Product Support Specialist I

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Contributor –API Support

Under general supervision,

• Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment.
• Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives.
• Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site.
• This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs.
• Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.
• Involved in customer projects.

Core Skills

• Desire to work in a strategic problem-solving and customer management role
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required.
• Ability to learn and share knowledge easily over a short period of time.
• Attention to detail and ability to multi-task
• Ability to work in a team environment

Technical Skills

• Advanced expertise in technical languages as XML, SOAP, REST or HTML.
• Sabre domain knowledge is a plus.
• Good writing skills, produces technical documents and user guides.

Ideal candidate background

• Graduates in Computer Science, Engineering or a related subject with relevant experience
• Knowledge of web development/online programming languages, Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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