Technical Product Support Specialist I

1 Month ago • 2-4 Years • Product

Job Summary

Job Description

As a Technical Product Support Specialist I, you will provide initial support and manage customer issues for Sabre Web Services' customers. Your responsibilities include supporting developers using Sabre APIs, troubleshooting issues related to web services, validating XML files, and investigating the causes of non-conforming APIs. You will also be responsible for providing recommendations to solve initial inquiries or liaising with internal teams. The role requires excellent communication skills, attention to detail, and the ability to work in a team environment. This position requires availability to work on weekends and holidays.
Must have:
  • Provide initial support for Sabre Web Services customers.
  • Excellent written and verbal communication skills in English.
  • Ability to absorb knowledge quickly.
  • Attention to detail and ability to multi-task.
Good to have:
  • Knowledge of technical languages such as XML, SOAP, REST, or HTML.
  • Experience in writing technical documents and user guides.
  • Experience in Programming, Computer Science, Engineering, or related field.
  • Knowledge of web development/online programming languages.

Job Details

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Associate - API Support 

 

Under direct supervision,

  • Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.
  • Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
  • Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
  • This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.
  • Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.

Job Requirements

2 years to 4 years hands on experience is must

Core Skills

  • Desire to work in a strategic problem-solving and customer support role.
  • Excellent communication skills (written and verbal)
  • Proficient fluency in written and spoken English is required.
  • Ability to absorb knowledge easily over a short period of time.
  • Attention to detail and ability to multi-task.
  • Ability to work in a team environment.

Technical Skills

  • Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
  • Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.

Ideal candidate background

  • Experience in Programming, Computer Science, Engineering, or a related subject.
  • Knowledge of web development/online programming languages.

Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

#LI-Hybrid#LI-SG1

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