Mandarin Speaking KYC Compliance Analyst

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

\*Mandarin Speaking\*

At eBay, we are a purpose-driven community dedicated to crafting an ambitious and versatile work environment. eBay Payments is a growing organization that encourages passion, courage, and inventiveness – creating the future of global commerce and making a meaningful, positive impact on millions of eBay sellers and shoppers around the world.

As a part of the Compliance Operations team, you will work with a team of analysts responsible for supporting the ongoing maintenance, production and development of eBay's KYC program. This position will require the candidate to act as a Compliance Analyst supporting manual KYC reviews and handling extensive research requests.

Responsibilities Include:

• Perform the required KYC screening and reviews by detailing and corroborating the information acquired on eBay member as required by the KYC procedures utilizing a variety of independent research sources.
• Perform quality checks on Level 1 reviews
• Collaborate with internal and external partners as advised.
• Awareness of regulatory requirements in AML/KYC and other compliance due diligence functions.
• Ability to work independently with direction from leadership while maintaining quality standards.
• Assist in issue resolution and communication with mentorship from leadership.
• Resolve AML/KYC referrals from external payment advisors/vendors
• Resolve eBay member account issues including reviewing appropriate documentation and ensuring compliance requirements are met.
• Collaborate with other team members and managers to provide input on policies and procedures and other initiatives.
• Update and review forms according to local regulation requirements and work with Compliance Operations to expedite documentation reviews, providing clarification as needed.
• Follow up with customers to ensure information is received by due date.
• Ensure all tasks are executed in compliance with our policies and regulations.

Qualifications:

• Mandarin and English speaker with strong reading and writing skills.
• Bachelor’s degree or equivalent with focus in business, accounting or finance.
• 1 - 2 years of AML/KYC experience or 2+ years of fraud/compliance experience.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Excellent digital literacy including knowledge of MS Office applications.
• Strong research and analytical skills
• Comfortable working under tight timelines.
• Works effectively and independently, while being a team player.
• You are willing to be available evenings to support multiple time zones, as necessary

The base pay range for this position is expected in the range below:

$39,200 - $76,400

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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