Market Change & Training Lead UK&I (GP Modernisation) - 12 Month FTC

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working
This role is based in our East Finchley office working 3 days in the office and 2 days remotely

The Opportunity 

As one of the world’s largest brands, McDonald's aspires to be as well known for our people as we are for our burgers & fries.  That means creating a seamless employee experience in our restaurants and with our corporate staff around the world.  This role would be responsible for understanding the change and training needs associated with a digital ecosystem of employee-facing technology we are investing in.

As the Change & Training Lead for UK & Ireland, you'll be crucial in implementing an HR technology system and new processes across the HR team and for all corporate employees.

You'll support the Global People Modernisation change team who will be developing the Global Change Management Approach and Blueprint alongside the learning plans and materials that will be leveraged across all deployments.

Your role will be to customise the Global approach and develop a local plan, localising the materials to execute the change strategy and training plans for the Market in a relevant and engaging way.

Your goal is to drive adoption of new technologies and working methods, helping people adapt to the future Global People function. You will direct change management processes and training deliverables, focusing on enabling transformation.

What will my accountabilities be? (Initiative Growth & Deployment)

• Support change for large scale global solution implementation inclusive of building & planning, executing, and tracking the change plan milestones across Change, Communications and Training.
• Change Management and Readiness:
  • Carries out the Global change management strategy and solution deployment plans through initiating, documenting, and delivering change processes. Including the definition, management and execution of the market change plan
  • Support global program team in understanding where market customizations are required for the program (e.g. for legislative reasons)
  • Develop key deliverables to support the market change plan including but not limited to;
    • Stakeholder map
    • Change Impact Assessment
    • Organizational readiness analysis
    • Lessons learned
  • Conduct regular stakeholder engagement, acting as a local point of contact for market stakeholders
  • Implement initiatives to develop market employees’ understanding and acceptance of impacts on specific job roles, policies, technology impacts and business practices / ways of working
  • Measure readiness of the market for the program and define/deliver appropriate change interventions
  • Establish and lead a Change Network to help market understand change and drive support/advocacy in the market for the program
  • Deliver post-implementation support & reinforcement to enable and embed the system, process, and behavioural change driven by the program in the market through effective change management
• Communications:
  • Developing a market communications plan
  • Localise and refine Global communications or create market-specific messaging for each stakeholder group with relevance, leveraging both functional insight and knowledge on local ways of working
  • Develop communications approval process, including alignment with functional experts and senior stakeholders for their review
  • With support of the Impact team, deliver market communications (including system and cutover communications)
• Training:
  • Review and localise training materials developed by the Global program team
  • Support the establishment of a train-the-trainer network
  • Coordinate and deliver end-user training (including managing scheduling and logistics)
  • Assist with the identification of Super Users and their activity within market
• Program Management
  • Coordinate, communicate and collaborate between all related workstreams across the GPMod program team, including program management, organisation design/operating model, process/policy harmonisation, technical testing, and other adjacent projects impacting the target audience as needed
  • Document and manage escalations of change impacts and organisational readiness to limit potential risk through the Global Change Team and market program team

What Team will I be a part of?

You will be joining an exciting matrixed team made up of the UKI Transformation Team and the Global Change Team. By joining these teams, you’ll play an integral role in helping to shape McDonald’s future for corporate employees.

Who are my customers?

Your key customers will be the HR business who will be a key stakeholder group within this Transformative program. In addition, this role will work cross-functionally to help identify change impacts and deliver training to all corporate employees. We are looking for someone with a positive can-do attitude who is excited to roll-up their sleeves and help drive change!

What background do I need to have?

What You Need To Succeed (minimum Qualifications)

• Experience with and knowledge of change management principles, methodologies, and tools
• Strong communication skills, both written and verbal
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships while working in a matrixed environment across complex stakeholders
• Experience with interacting with the organization at a global level and applying and adapting strategies in market
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Ability to role model new behaviours, mindsets and ways of working
• Hybrid Model – This role is hybrid and we work 3 days per week in the East Finchley office and 2 days remotely.

Join our dynamic team and play a crucial role in transforming our HR business. Apply now and embark on an exciting journey of driving change and enabling a modern HR experience for our employees worldwide.

What Will Give You a Competitive Edge (preferred Qualifications)

• Experience deploying employee-facing SaaS solutions (Workday, SuccessFactors, Cornerstone, Qualtrics, etc.)
• Experience working with complex, matrixed stakeholders to manage and prioritize work and meet deliverables

Company Vision and Culture…

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

#LI-Hybrid