Merchants Learning & Development Associate

About the Role

We are seeking a talented individual who is responsible for developing and delivering comprehensive training programs for our products. This role requires a strategic thinker with strong communication skills, and the ability to convey complex technical information in a clear and engaging manner.

In this role, Trainer Lead will be responsible to design, implement, and manage comprehensive training programs that align with our business objectives and support employee development.

What You Will Do

• Develop and maintain detailed training materials, including manuals, user guides, and online resources, tailored to various audience levels.
• Conduct training sessions, both in-person and virtually, mainly for internal teams.
• Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and interactive workshops.
• Gather feedback from trainees and use it to improve future training sessions.
• Provide ongoing support and consultation to trainees post-training.
• Work closely with sales teams and internal stakeholders to address any training-related issues and ensure customer satisfaction to achieve business goals
• Incorporate new training methodologies and technologies to enhance the learning experience.

What You Will Need

• Bachelor's degree or higher; majoring in Business, Economics, or relevant fields
• Minimum of 3 years of experience in a product training or related role within the tech industry. Has proven experience in developing and delivering training programs.
• Excellent presentation and communication skills.
• High attention to detail, has ability to explain complex technical concepts in a clear and accessible manner.
• Strong organizational and project management skills.
• Ability to adapt training methods to different learning styles and audiences.
• Ability to drive changes successfully and to keep people motivated in a highly changing environment
• Proactive, ability to work in a team, and a strong can do attitude.

About the Team

We are a high spirited and dynamic team dedicated to achieving operational excellence within our business. Our approach is highly data-driven, with a strong emphasis on optimizing workflows to enhance overall business efficiency. Join us if you're passionate about driving measurable improvements in business processes and contributing to our success. We're a highly flexible team with a target-driven mindset. We manage our own work hours, so long as we deliver the expected results on time. As a team, we enjoy working at cafes (when it’s safe to do so), learning from and about one another, and having fun all along the way.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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