Mgr FCM Operations

As an Operations Manager, you will define the operational playbook for a new non-clearing Futures Commission Merchant (FCM) platform. This role involves mastering and managing the end-to-end FCM infrastructure, setting operational excellence standards, and leading a team in complex problem-solving. You will also act as the voice of the operation, synthesizing feedback to shape the product roadmap, and building relationships with stakeholders across various departments. A key part of the role is to identify and automate inefficiencies to improve customer experience.

Must Have

• Master and manage the end-to-end FCM infrastructure.
• Define the "Gold Standard" for operational excellence.
• Lead the team in handling secondary-level escalations and complex problem-solving.
• Act as the voice of the operation; synthesize customer feedback and internal data.
• Document, prioritize, and champion enhancement requests for the product roadmap.
• Build and sustain high-impact relationships with stakeholders.
• Discover inefficiencies and lead internal projects to automate workflows.
• Bachelor’s degree in Business, Finance, or a related field.
• Proven experience in financial operations.
• Deep understanding of the trade lifecycle, post-execution workflows, clearing, and settlement.
• Self-motivated drive with the ability to work autonomously.
• Foster a collaborative, high-performance team environment.
• Strong quantitative and organizational skills.
• Proficiency in Microsoft Office and Google Suite.

Good to Have

• Familiarity with FCM platforms or trading infrastructure.

Perks & Benefits

• Unique opportunity to help build, launch, and run a brand-new FCM within CME Group.
• Supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Competitive salary and comprehensive benefits package.

Operations Manager

We are launching a new joint venture: a non-clearing Futures Commission Merchant (FCM) designed to democratize access to financial markets. We are building a new asset class from the ground up. As an Operations Manager, you won’t just be managing a team; you will be defining the operational playbook for a platform that allows millions of customers to trade new contracts. We need a leader with a "founder’s mentality" to set the standards, drive the roadmap, and bridge the gap between institutional finance and consumer tech.

What You’ll Do

• Master and manage the end-to-end FCM infrastructure—from account onboarding and trade submission workflows to margin services and end-of-day settlement.
• Define the "Gold Standard" for operational excellence. You will lead the team in handling secondary-level escalations and complex problem-solving.
• Act as the voice of the operation; synthesize customer feedback and internal data to document, prioritize, and champion enhancement requests that shape the product roadmap.
• Build and sustain high-impact relationships with stakeholders across Compliance, Technology, Product, and Risk to ensure the FCM remains agile and compliant.
• Move beyond "business as usual." actively discover inefficiencies in current processes and lead internal projects to automate workflows and improve the customer experience.

What You’ll Bring

• Bachelor’s degree in Business, Finance, or a related field.
• Proven experience in financial operations, with a deep understanding of the trade lifecycle, post-execution workflows, clearing, and settlement.
• A self-motivated drive with the ability to work autonomously and foster a collaborative, high-performance team environment.
• Strong quantitative and organizational skills to dissect complex operational data and make evidence-based recommendations for process improvements.
• Proficiency in Microsoft Office and Google Suite is required
• Familiarity with FCM platforms or trading infrastructure is a distinct advantage.

What You’ll Get

• The unique opportunity to help build, launch, and run a brand-new FCM within the safety and scale of CME Group.
• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• A competitive salary and comprehensive benefits package. Learn more about our career opportunities here.

This role is hybrid and will require occasional coverage of weekend shifts as well as onsite 3 days a week in our Belfast office, with flexibility.

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CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

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