Network Operations Engineer - Tier 1

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.

A Little About Us

The Operations Center acts as the central nervous system for technology and products! Our team is responsible for the health and performance of more than 100,000 systems globally. Engineers in this role are exposed to the most advanced web serving infrastructure in the world! You will be our 1st line of defense battling issues affecting the reliability of our Network products and services, you will also be responsible for interfacing with internal/external customers on operational issues, working with senior engineers resolving complex incidents, and facilitating communication between various operations and engineering teams.

A Lot About You

You are a highly motivated and passionate individual that desires to play a key role by coordinating operations and engineering teams to identify, triage, and resolve customer impacting incidents, verify service impact to the end users, and work alongside subject matter experts to identify root cause. You will play a major role in working effectively with peers to create a positive environment within the team (you know how to have fun in a busy work environment!). You have excellent written and verbal communication skills; critical thinking and troubleshooting skills; the ability to multitask in order to facilitate the resolution of multiple incidents at any given time; and the vision to automate in order to better scale and streamline process.

Your Day

• Monitor the production network infrastructure for stability and performance in order to maintain 24x7x365 operations
• Ability to quickly learn and apply new technologies within a dynamic and extremely fast-paced environment.
• Ability to be self-directed in daily workload management.
• Ability to effectively communicate via phone and in writing.
• Collaborate effectively with our Incident, Engineering, and Development teams.
• Participate in the knowledge transfer on a short term and long term basis

You Must Have

• An Associate’s degree or higher in a computer related field or equivalent industry experience. Typical candidates have a Bachelor’s of Science degree in a computer related field or equivalent experience in a related field.
• Working knowledge of a TCP/IP network environment.
• Working knowledge of major network protocols, e.g. BGP, OSPF, ISIS, Spanning Tree
• Working knowledge of basic Linux command line system health diagnostic tools.
• Working knowledge of HTTP, DNS, and DHCP is preferred. ● Certifications such as CCNA, JNCIA, Network+ and Security+ or equivalent are preferred.
• Successful completion of level 2 security clearance is required.

The material job duties and responsibilities of this role include those listed above as well as adhering to policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

We offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at an office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

We are proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. We are dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html)

or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $65,250.00 - $136,250.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

Currently work for? Please apply on our internal career site.