Network Security, Senior Technical Product Manager

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favourite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Partner with GTIO Director, Global Network Security, this role will be responsible for developing new Network Security services and enhancing existing services to meet the increasing needs for protecting our users, devices, networks, applications, and data.  This person will work closely with all areas of the business and technology teams to ensure that our services are meeting the needs of markets, application teams, corporate departments, and other stakeholders.

This role will be part of the group within Global Technology that is responsible for our network security critical services, including firewall, IPS/IDS , Content Filtering, SASE, SSE, ZTNA, VPN and DDoS. You will lead the strategic direction, technical evolution, and day to day operation of some of our Network Security products and platforms, including, but not limited to SSE, NGFW or Proxy.

Working work with partners globally to ensure that the services being built, deployed, and operated are crafted ensuring scalability and security. You will set the high-level strategy and direction for the services, set clear expectations, goals, and requirements for vendors that must be acquired as a measure of success.

This position will work closely with market technology, Risk Management teams, Global Infrastructure and Operations teams, application owners, key vendors, and others to ensure the accurate design and functioning of McDonald’s network security services.

Responsibilities include:

• Lead design, engineering, and delivery activities for network security platforms, focusing on SSE.
• Build and lead all aspects of platform vision, strategy and roadmap, including market research, backlog prioritization, and budgets.
• Ensure availability and performance of the platform to meet business needs.
• Analyse sophisticated network security issues, resolve causes, and identify corrective actions.
• Act as platform owner for global and market teams for SSE platform strategy.
• Assess global/market strategic and practical needs to ensure products meet business requirements.
• Manage external vendors to ensure service delivery meets standards and business needs.
• Lead technical evaluation and vendor selection for innovative platform development.
• Define, document, and communicate network security guidelines, and blueprints.
• Lead transformation, standardization, and innovation efforts for global and regional network security requirements.
• Lead, maintain, and improve platform capacity and performance.
• Develop platform resilience, business continuity, and disaster recovery plans.
• Partner with teams to deliver network self-healing automation for security events and incidents.
• Mentor and empower a high-performing team of analysts and engineering professionals.

Essential Skills:

• Extensive experience in designing, building, supporting, and managing network security products, including, but not limited to SSE, Firewalls, Proxy, ZTNA.
• Knowledge and experience in owning and/or leading with one or more the SSE technology in a complex environment.
• Prisma Access
• ZScaler
• Netscope.
• Demonstrable experience designing, building, supporting, and leading core enterprise networks: including, but not limited to Routing, Switching, LAN, WAN, SD-WAN, and MPLS.
• Proven knowledge of developing network security standards and policies and redefining networks to enforce to them.
• Experience leading and delivering major programs using 3rd party vendors and internal resources.
• Experience collaborating with business leaders, Technology Directors, and application owners.
• Evaluation and selection of new technologies translating them into roadmaps and developing arguments.
• Experienced delivering large-scale automation (e.g. Network as Code)

• Bachelors Degree in engineering, Computer Science, Network, Cyber security or relevant experience
• Experience in being responsible for the innovation and standardization of network security solutions across the business.
• Familiarity with complex multinational companies and distributed business models.
• Experienced leading a 24x7x365 team.
• Professional certifications such as CCIE Security, PCNSE, CISM, CISSP, SSE Engineer or similar.
• Experience working with an Agile environment. Familiar with documentation process and tools, JIRA and Confluence preferred.
• Experienced with Dev/Ops and CI/CD pipeline tools and processes are helpful.

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”