Network Technical Operative

You will assist in the delivery and provision of technical services, solutions, and support to networks, infrastructure, applications, products, and services supplied and operated. You will perform world-class incident management for partners, focusing on detection, investigation, and rectification of incidents, including communications, stakeholder management, and jeopardy management in a 24x7 shift environment at the Global Operations Centre. This role also involves identifying service improvements to enhance incident management quality and efficiency.

Must Have

• Provide Operational Support to detect and resolve Power and Temperature incidents across Customer Networks.
• Perform or participate in complex, specialised technical investigations as required.
• Contribute towards key performance goals by applying existing knowledge and supporting team members.
• Achieve end-to-end service restoration, through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements.
• Work effectively as a technology specialist or operative to produce agreed business outcomes.
• Critical thinking
• Demonstrable Problem solving skills
• High level of Customer service

Good to Have

• Incident management experience
• Knowledge in AC and DC Power systems
• Knowledge in Standby Diesel Generator Plant function
• Knowledge in HVAC systems functions
• Understanding of Communications Network

Perks & Benefits

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work
• 16 weeks paid parental leave for primary and secondary carers
• Professional development program
• An epic (free) mobile phone plan
• Laptop/Device allowance renewed every 2 years
• Purchased Annual Leave scheme
• Discounted products and services

You will assist in the delivery and the provision of technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated.

Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme.

The role with us

Your primary function is to perform world class incident management for Partners to meet customer expectations, regulatory requirements, service and business priorities.

The role within the Incident Management Operations Power team, under supervision from senior specialists, will provide specialised technical support in the detection, investigation and rectification of incidents including communications, stakeholder management and jeopardy management for the operation and maintenance of both our customer networks and internal network in a highly dynamic and exciting 24x7 shift environment at the Global Operations Centre. In addition, this role will help identify service improvements in order to raise the overall quality and efficiency of incident management services and processes.

This is a 24x7 rotating shift roster.

Key Responsibilities

• Provide Operational Support to detect and resolve Power and Temperature incidents across Customer Networks.
• Perform or participate in complex, specialised technical investigations as required.
• To contribute towards the key performance goals, by applying your existing knowledge and supporting team members to assist and advocate for our customers regarding complex service assurance issues within the expected timeframes.
• Achieve end-to-end service restoration, through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements.
• Work effectively as a technology specialist or operative in order to produce agreed business outcomes.

About you

To be successful in the role, you'll bring skills and experience in:

• Critical thinking
• Demonstrable Problem solving skills
• High level of Customer service

Highly Desirable:

• Incident management experience
• Knowledge in AC and DC Power systems
• Knowledge in Standby Diesel Generator Plant function.
• Knowledge in HVAC systems functions.
• Understanding of Communications Network

Our perks & benefits:

• Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work
• 16 weeks paid parental leave for primary and secondary carers
• Professional development program
• An epic (free) mobile phone plan
• Laptop/Device allowance renewed every 2 years
• Purchased Annual Leave scheme
• Discounted products and services