O365 ADMINISTRATOR

Job Description

Primary Skills:

• Microsoft 365 (O365):

• Exchange Online

• SMTP/SMTP Relay:

Key Responsibilities:

• Administer and support Microsoft 365 services, including Exchange Online, MS Teams, SharePoint Online, and OneDrive.
• Manage and maintain Exchange Online mail flow, mailbox policies, retention policies, and hybrid configurations.
• Configure and troubleshoot SMTP/SMTP Relay services for internal and external email delivery.
• Administer Active Directory (on-premises and Azure AD), including user provisioning, group policies, and synchronization.
• Monitor and support Microsoft Teams for collaboration, meetings, and telephony integration.
• Implement and maintain security best practices, including MFA, conditional access, and data loss prevention (DLP).
• Perform regular system health checks, patching, and updates.
• Provide Tier 2/3 support for messaging and collaboration-related incidents and service requests.
• Collaborate with security and compliance teams to ensure regulatory and policy adherence.
• Document procedures, configurations, and troubleshooting steps.

Job Description - Grade Specific

Runs daily routine checks of experience, captures and alerts on changes. Performs research and base analysis of changes, making recommendations for correction/improvement

Skills (competencies)