Onboarding Manager, Italy - FTC

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

We are seeking a proactive and dynamic Onboarding Manager (12-month Fixed Term Contract) to guide new professional sellers on the platform through their initial setup and training as well as throughout their continued journey on eBay. You will act as a trusted advisor, helping sellers launch successfully and grow sustainably by providing strategic support, resolving issues, and aligning their needs with internal improvements. This is a cross-functional role with impact across onboarding, account success, and performance enablement.

What You Will Accomplish

• Lead new sellers through the full onboarding process, including setup, training, and launch readiness.
• Serve as the primary point of contact and account owner for the first 6 months and beyond, ensuring continued growth, engagement, and happiness.
• Accompany sellers through key moments in their lifecycle, supporting performance, troubleshooting issues, and finding opportunities.
• Be a subject matter authority (SME) on platform tools, workflows, integrations, and problem resolution.
• Collaborate with internal teams (product, support, operations) to advocate for seller needs and improve their overall experience.
• Track key performance indicators and implement scalable, data-driven improvements to streamline onboarding and post-onboarding support.
• Develop onboarding and account success resources, guides, and processes to ensure consistency and impact.
• Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.

What You Will Bring

• 2-4+ years in onboarding, account management, customer success, or seller enablement roles.
• Comfortable with tools, integrations, and tech workflows - able to guide sellers and resolve setup or operational issues.
• Shown experience supporting and scaling seller or customer programs from onboarding through account growth.
• Data-driven approach with strong analytical skills and a focus on process optimization.
• Background in e-commerce, marketplaces, or project-based environments.
• Excellent communication and relationship-building skills.
• Proficient in both Italian and English language (written and oral).

Support sellers in achieving long-term success and help shape eBay’s seller experience

#LI-SI1

#LI-Hybrid

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.