Operational Excellence Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As an Operational Excellence Manager, you will drive the flawless execution and delivery of Technology Solution Center orders across the fulfillment lifecycle. Your oversight spans inventory receipt through final delivery, optimizing performance across ITAD, Repairs, Warehouse Special Services, and Integration Lab operations. While not customer-facing, this role is critical to meeting customer expectations through precise execution of all requirements and SLAs.

You will partner with warehouse teams, leads, and quality department to achieve 100% on-time, accurate order execution. Success requires continuous monitoring of order flow, proactive risk mitigation, and ensuring complete capture of service revenue to support Zones' revenue and margin targets. Through detailed analysis of metrics and trends, you will drive continuous improvement initiatives to optimize operations and strengthen customer satisfaction. Strong analytical capabilities and cross-functional collaboration skills are essential.

What you’ll do as the Operational Excellence Manager

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Critical Operations Management

• Orchestrating end-to-end order fulfillment, from inventory receipt through final delivery
• Monitoring and optimizing performance across ITAD, Repairs, Warehouse Special Services, and Integration Lab operations
• Ensuring precise execution of customer-specific requirements and maintaining service level agreements (SLAs)

Strategic Impact

• While not customer-facing, this role is instrumental in driving customer satisfaction through meticulous attention to order accuracy and timeliness
• Directly influences revenue performance by ensuring complete capture of contracted service revenue
• Maintains continuous real-time monitoring of order flow to proactively identify and mitigate risks

Leadership & Collaboration

• Partners closely with warehouse teams, leads, and quality department to achieve 100% on-time, accurate order execution
• Implements robust tracking and reporting mechanisms across all service areas
• Drives continuous improvement through detailed analysis of performance metrics and trends

Key Success Factors

• Demonstrated ability to analyze operational data and translate insights into actionable improvements
• Strong focus on meeting both customer expectations and revenue targets
• Excellence in cross-functional collaboration and process optimization

What you will bring to the team:

• BA/BS in Supply Chain, IT Services or related fields.
• Project coordination or Project management certificates preferred.
• Quality / ISO experience, auditing and /or trend analysis
• Demonstrates knowledge in risk management, change order management, performance measurement, and project/people management.
• Experience in Quality Control activities, ability to identify and manage risk.
• Ability to manage multiple priorities while staying aligned to project objectives and deliverables.
• Ability to manage and influence others both internal and external.
• Exceptional communication skills.
• Experience and successful management of projects and service level agreements.
• Ability to effectively prioritize and execute tasks in a high-pressure, time-sensitive environment
• Proficient in Microsoft office tools, excel and D365 current tools

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.