Operations and Service Specialist in Cars

Marsh McLennan is actively seeking a talented Operations and Service Specialist in Cars to join their dynamic team within the Operations area. This hybrid role, based in San Pedro Garza García, Mexico, mandates working at least three days a week in the office. The specialist will be primarily responsible for delivering exceptional customer service in the specialized field of fleet, heavy equipment, and truck insurance, while also cultivating and maintaining robust client relationships. Key duties include processing policy issuance, meticulously managing renewals, endorsements, and cancellations, as well as providing crucial support for specific claims procedures and ensuring effective collection follow-ups.

Must Have

• Process policy issuance, ensuring all documentation is complete and correct, including vehicle information.
• Follow up on policy renewals and notify clients about specific dates and requirements.
• Perform policy endorsements and cancellations.
• Follow up on collections with the client and insurer according to what was agreed for each account.
• Client site visits for insured assistance.
• Follow-up and communication for specific claims procedures.
• Customer service.
• Completed Bachelor's degree.
• 1+ years of experience in the insurance industry – with expertise in car, fleet, heavy equipment, and truck policies.
• Good written and spoken communication skills.
• Customer service attitude.
• Intermediate Excel (Data cross-referencing and pivot tables).
• Ability to handle software for information entry and ticket tracking.

Good to Have

• Teamwork
• Communication skills
• Activity control
• Customer service
• Attention to detail

Description:

We are looking for a talented individual to join our team in the Operations area. For this role, you can apply for any of the following locations. This is a hybrid position that requires working at least three days a week in the office.

The specialist will be responsible for providing excellent customer service in the field of fleet, heavy equipment, and truck insurance, and maintaining strong client relationships.

We will count on you for:

• Processing policy issuance, ensuring all documentation is complete and correct, including vehicle information.
• Following up on policy renewals and notifying clients about specific dates and requirements.
• Performing policy endorsements and cancellations.
• Following up on collections with the client and insurer according to what was agreed for each account.
• Client site visits for insured assistance.
• Following up and communicating for specific claims procedures.
• Customer service.

What you need to have:

• Completed Bachelor's degree.
• 1+ years of experience in the insurance industry – with expertise in car, fleet, heavy equipment, and truck policies.
• Good written and spoken communication skills.
• Customer service attitude.
• Intermediate Excel (Data cross-referencing and pivot tables).
• Basic - intermediate English is a plus.
• Ability to handle software for information entry and ticket tracking.

What makes you stand out:

• Teamwork
• Communication skills
• Activity control
• Customer service
• Attention to detail

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.