Operations & Strategy Associate

Sword Health is seeking an Operations & Strategy Associate to join their Bloom Business Unit in Porto. This role involves developing actionable analysis and insights, designing and rolling out new AI-driven operational programs, and identifying technological solutions to improve efficiency. The associate will lead pilot initiatives, drive continuous improvement through data, and act as a cross-functional connector between Ops, Product, and AI teams. The position is full-time and hybrid.

Must Have

• 4+ years in operations, strategy, or product roles in high-growth, technology-enabled environments
• Demonstrated autonomy
• Capacity for critical thinking
• Comfortable owning and executing initiatives end-to-end
• Experience using analytics and data tools (Looker, SQL, advanced spreadsheets) to drive decision-making and continuous improvement
• Ability to translate operational needs into technical or process requirements and partner closely with technical teams
• Excellent organizational and project management skills
• Able to manage multiple programs at once
• Clear, concise communication skills with ability to influence across diverse teams
• A passion for experimentation, curiosity about new technologies, and a proactive approach to solving problems for patients and users

Perks & Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com

What you’ll be doing:

• Strategy & Performance Management: Develop actionable analysis and insights that connect the dots across data sources, using advanced analytics to drive key decisions in performance management and operational innovation;
• Ops Program & Model Design (AI-driven): Collaborate on the design and roll-out of new operational programs and models addressing complex, end-to-end challenges. Work closely with Product, AI, and Engineering partners to reimagine existing workflows;
• Process & Tech Innovation within Operations: Identify, evaluate, and introduce forward-looking process improvements and technological solutions to increase efficiency, reduce manual work, and support clinical and operational excellence;
• Pilot Testing & Scaling: Lead pilot initiatives with structured experimentation and execute successful post-pilot scaling across teams;
• Data-Driven Continuous Improvement: Identify and act on opportunities using analytics to assess impact, define KPIs, and continuously iterate on workflows and system design;
• Cross-Functional Connector: Act as a connector between Ops, Product, and AI teams ensuring mutual understanding of operational needs and technical opportunities.

What you need to have:

• 4+ years in operations, strategy, or product roles within high-growth, technology-enabled environments;
• Demonstrated autonomy, strong analytical skills, and capacity for critical thinking. Comfortable owning and executing initiatives end-to-end;
• Experience using analytics and data tools (Looker, SQL, advanced spreadsheets) to drive decision-making and continuous improvement;
• Ability to translate operational needs into technical or process requirements and partner closely with technical teams;
• Excellent organizational and project management skills, able to manage multiple programs at once;
• Clear, concise communication skills with ability to influence across diverse teams;
• A passion for experimentation, curiosity about new technologies, and a proactive approach to solving problems for patients and users.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.

*This range includes base, variable and equity

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.