Operations Team Lead/Process Assistant
Job Description
- Monitor and correct at-risk behaviors.
- Recognize and reward positive behaviors.
- Ability to work in a fast-paced environment.
- Manage performance to ensure required levels of productivity and organizational objectives are met.
- Address employee issues and foster open communication.
- Maintain and implement plans for productivity, safety, quality, cost control, and employee morale.
- Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).
- Oversee, train, and provide performance feedback to reports.
- Manage incoming and outgoing shipments, organize merchandise, and maintain accurate warehouse inventory.
- Develop production schedules and allocate resources for timely job completion.
- Track and send operational reports to designated personnel.
- Minimum 1-2 years in warehouse or logistics leadership.
- Experience in warehouse fulfillment or e-commerce management involving onsite ordering, picking, packing, and shipping.
- Skills in monitoring daily production goals and meeting company KPIs.
- Experience using Warehouse Management Systems (WMS).
- Skills in resolving conflicts and managing team dynamics.
- Capable of lifting at least 40 lbs; frequent walking, carrying, reaching, standing, and stooping.
- FULL HEALTH & DENTAL BENEFITS – 1st Day of Employment!
- 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
- 401(k) with Company Match & Employee Stock Purchase Program
- Tuition Reimbursement
We know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Monday - Friday - 7am - 3:30pm
FULL HEALTH & DENTAL BENEFITS – 1st Day of Employment!
2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
401(k) with Company Match & Employee Stock Purchase Program
Tuition Reimbursement
Pay $24.00-$27.00
The Ops Team Lead/Process Assistant supports in managing the day-to-day operational functions for the Logistics Center departments and in the most cost-effective manner while meeting the needs of both the internal and external customer. The role combines hands-on operational management with training, mentoring, and reporting to ensure productivity, safety, and quality goals are met.
Key Duties and Responsibilities:
- Coaching & Support: Oversee, train, and provide performance feedback to reports, ensuring high productivity, efficiency, and effectiveness. Monitoring and mentoring of associates on productivity, quality and safety.
- Operational Management: Manage incoming and outgoing shipments, organize merchandise, and maintain accurate warehouse inventory.
- Production Planning: Develop production schedules and allocate resources to ensure timely completion of job assignments, while maintaining records of time and production.
- Activity Monitoring/Reporting: Track and send operational reports to designated operation personnel to inform decision-making.
Additional Duties and Responsibilities
- Monitor and correct at-risk behaviors.
- Recognize and reward positive behaviors.
- Ability to work in a fast paced environment.
- Manage performance to ensure required levels of productivity and organizational objectives are met.
- Employee Relations: Address employee issues and foster open communication across all levels of the organization.
- Maintain and implement plans to maintain productivity, safety standards, quality, cost control, and employee morale.
- Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).
Minimum Requirements:
Experience: Minimum of 1-2 years in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management involving onsite ordering, picking, packing, and shipping.
- Metrics: Skills monitoring teams daily production goals and dynamically meeting company KPIs.
- WMS Familiarity: Experience in using Warehouse Management Systems (WMS).
- Conflict Management: Skills in resolving conflicts and managing team dynamics.
- Physical Requirements: Capable of lifting at least 40 lbs; weight may vary based on facility requirements. Frequent walking, carrying, reaching, standing, and stooping.
Reasonably expected salary range: $57,000.00 - $71,200.00
Category: Operations Group
Who We Are
We are a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
We help lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
