Job Description
The Powerxlex Ops Manager will be responsible for managing a team of Technical Support Engineers in an international technical support environment. The core responsibilities include directing and controlling day-to-day operations, ensuring compliance with company guidelines, understanding business objectives, promoting process improvement, and conducting performance reviews. The role requires a proven track record as a Team Leader/Front Line Manager and in-depth knowledge of performance metrics such as NPS and CSAT. This role involves strategic and tactical planning to ensure high-quality service and an extraordinary customer experience. The manager will also conduct one-on-ones and team-building activities.
Must Have:
- Experience as a Team Leader/Front Line Manager
- In-depth knowledge of Performance Metrics/NPS/CSAT
Job Description -
Proven credentials in International Technical Support environment with reputed organization
Core Responsibilities:
- Managing Team of Technical Support Engineers
- Direct, administer and control day to day operations
- Ensure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experience
- Understand Business Objectives and Set Clear Team Goals
- Promote process improvement and strategic/tactical planning
- Conduct One on Ones, Team Building activities and Performance Reviews
Requirements:
- Proven Work Experience as a Team Leader/Front Line Manager for a Technical Team
- In-Depth Knowledge of Performance Metrics/NPS/CSAT
Set alerts for new jobs by Capgemini
Set alerts for new jobs in India
