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Ops Manager
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Capgemini
Haryana, India (On-site)

Ops Manager

2 Weeks ago • 9-12 Years

Job Summary

Job Description

The Powerxlex Ops Manager will be responsible for managing a team of Technical Support Engineers in an international technical support environment. The core responsibilities include directing and controlling day-to-day operations, ensuring compliance with company guidelines, understanding business objectives, promoting process improvement, and conducting performance reviews. The role requires a proven track record as a Team Leader/Front Line Manager and in-depth knowledge of performance metrics such as NPS and CSAT. This role involves strategic and tactical planning to ensure high-quality service and an extraordinary customer experience. The manager will also conduct one-on-ones and team-building activities.
Must have:
  • Experience as a Team Leader/Front Line Manager
  • In-depth knowledge of Performance Metrics/NPS/CSAT

1 skill required

Job Details

Job Description -

Proven credentials in International Technical Support environment with reputed organization

Core Responsibilities:

  • Managing Team of Technical Support Engineers
  • Direct, administer and control day to day operations
  • Ensure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experience
  • Understand Business Objectives and Set Clear Team Goals
  • Promote process improvement and strategic/tactical planning
  • Conduct One on Ones, Team Building activities and Performance Reviews

Requirements:

  • Proven Work Experience as a Team Leader/Front Line Manager for a Technical Team
  • In-Depth Knowledge of Performance Metrics/NPS/CSAT

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About The Company

Company logo
Capgemini
478 Active Jobs

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.


Get The Future You Want | www.capgemini.com

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