Order Manager

Job Title

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
To manage sales orders to ensure that the customer receives the ordered goods in the right time and on the right place.

You are responsible for
 

• Accept and validate sales order by checking references and validating relevant information.
• Chase in case un-availability of order is seen and update the order based on provided delivery proposal; where needed select proposed alternatives and update order status
• Create sales orders manually as well as monitor automated created sales orders, supported by various channels (including return flow)
• Confirm sales orders to customers.
• Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled.
• Solve root causes of non-touchless flow in a quick and efficient way by getting in touch with the right person
• Reporting on order receipts and order status
• Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.
• Managing sales orders up to delivery to 3PL/forwarding.
• HS-only: Screening of complex orders (specials) regarding technical content and commercial correctness.
• HS-only: Managing specials, combined shipment, missing or dead on arrival.
• HS-only: Monthly reporting of order receipts, deliveries, sales and stock levels.
• HS only: Coordinate customer inquires
• HS-only: Responsible to create or coordinate the creation of the documents which are required for import in the destination country
• HS-only: Responsible to release customer billing as requested by the market finance and create customer facing documents which meet local fiscal and legal requirements on time and first-time right
• HS-Only: Managing 3rd Party Purchase Orders: PO creation, deliveries and quality related activities

To succeed in this role, you’ll need a customer-first attitude and the following

• 3-5 years of related experience

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.