Job Description
Betsson Group is seeking a fluent Swedish-speaking Outbound Agent to join their new Customer Service team in Malta. This role involves delivering outstanding customer experiences in a fast-paced, dynamic iGaming environment. The ideal candidate is a natural problem solver, strong communicator, and people person, passionate about customer service and capable of handling loyalty customer contacts, account closures, and AML/RG requests.
Must Have:
- Deliver excellent customer service with outstanding results.
- Possess brilliant soft skills and persistence.
- Be flexible, able to prioritize effectively, and remain calm in challenging situations.
- Be efficient, organized, and attentive to detail.
- Be dependable, responsible, and take ownership of every task.
- Handle incoming contacts from loyalty customers across all channels for the Swedish market.
- Assist Chatsson with incoming loyalty contacts across all markets.
- Manage account closures for loyalty customers.
- Main responsibility: AML and RG requests over the phone.
- Monitor and take ownership of all escalations from OPS teams, focusing on RG and AML cases.
Perks:
- Lunch provided between Monday to Friday on site
- Wellbeing allowance per year
- Work from home allowance
- 10 working days of remote work (abroad)
- Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
- Milestone birthday
- Private Health Insurance
- Temporary Total Disability & Personal Accident Insurances
- Life & Corporate Travel Insurance
- Discounts with local companies in Malta
- Optional Pension Plan
- Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
Join Our Swedish - Speaking Customer Service Team at Betsson Group – Based in E2 Hub
Are you a natural problem solver, strong communicator, and people person? We want you to be part of our brand-new Customer Service team at Betsson Group!
We’re looking for fluent Swedish speakers to join us in delivering outstanding customer experiences in a fast-paced, dynamic environment. This is your chance to be part of a multicultural team and an industry-leading iGaming company.
Who are you? – The champion of the customer
- Passionate about delivering excellent customer service with outstanding results.
- Possess brilliant soft skills and persistence, ensuring every customer leaves happy.
- Proud to be the Voice of the Customer, turning feedback into action.
- Flexible, able to prioritize effectively, and remain calm in challenging situations.
- Efficient, organized, and attentive to detail.
- Dependable, responsible, and takes ownership of every task.
Role Description:
- Handle incoming contacts from loyalty customers across all channels, including both inbound and outbound communications for the Swedish market.
- Assist the floor in Chatsson with incoming loyalty contacts across all markets.
- Manage account closures for loyalty customers.
- The main responsibility being AML and RG requests over the phone.
- Carefully monitor and take ownership of all escalations from all OPS teams, with a particular focus on RG and AML cases.
Benefits
We offer a variety of exciting benefits to our employees, including:
- Lunch provided between Monday to Friday on site
- Wellbeing allowance per year
- Work from home allowance
- 10 working days of remote work (abroad)
- Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
- Milestone birthday
- Private Health Insurance
- Temporary Total Disability & Personal Accident Insurances
- Life & Corporate Travel Insurance
- Discounts with local companies in Malta
- Optional Pension Plan
- Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
Good to know:
- Start date: Every second week, training provided
- Salary: Base salary + bonus scheme
- Rotating: shift-based work
- Location: Malta, St Julians
Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.
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