Outbound Agent - Swedish Speaking

Betsson Group is seeking a fluent Swedish-speaking Outbound Agent to join their new Customer Service team in Malta. This role involves delivering outstanding customer experiences in a fast-paced, dynamic iGaming environment. The ideal candidate is a natural problem solver, strong communicator, and people person, passionate about customer service and capable of handling loyalty customer contacts, account closures, and AML/RG requests.

Must Have

• Deliver excellent customer service with outstanding results.
• Possess brilliant soft skills and persistence.
• Be flexible, able to prioritize effectively, and remain calm in challenging situations.
• Be efficient, organized, and attentive to detail.
• Be dependable, responsible, and take ownership of every task.
• Handle incoming contacts from loyalty customers across all channels for the Swedish market.
• Assist Chatsson with incoming loyalty contacts across all markets.
• Manage account closures for loyalty customers.
• Main responsibility: AML and RG requests over the phone.
• Monitor and take ownership of all escalations from OPS teams, focusing on RG and AML cases.

Perks & Benefits

• Lunch provided between Monday to Friday on site
• Wellbeing allowance per year
• Work from home allowance
• 10 working days of remote work (abroad)
• Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
• Milestone birthday
• Private Health Insurance
• Temporary Total Disability & Personal Accident Insurances
• Life & Corporate Travel Insurance
• Discounts with local companies in Malta
• Optional Pension Plan
• Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Join Our Swedish - Speaking Customer Service Team at Betsson Group – Based in E2 Hub

Are you a natural problem solver, strong communicator, and people person? We want you to be part of our brand-new Customer Service team at Betsson Group!

We’re looking for fluent Swedish speakers to join us in delivering outstanding customer experiences in a fast-paced, dynamic environment. This is your chance to be part of a multicultural team and an industry-leading iGaming company.

Who are you? – The champion of the customer

• Passionate about delivering excellent customer service with outstanding results.
• Possess brilliant soft skills and persistence, ensuring every customer leaves happy.
• Proud to be the Voice of the Customer, turning feedback into action.
• Flexible, able to prioritize effectively, and remain calm in challenging situations.
• Efficient, organized, and attentive to detail.
• Dependable, responsible, and takes ownership of every task.

Role Description:

• Handle incoming contacts from loyalty customers across all channels, including both inbound and outbound communications for the Swedish market.
• Assist the floor in Chatsson with incoming loyalty contacts across all markets.
• Manage account closures for loyalty customers.
• The main responsibility being AML and RG requests over the phone.
• Carefully monitor and take ownership of all escalations from all OPS teams, with a particular focus on RG and AML cases.

Benefits

We offer a variety of exciting benefits to our employees, including:

• Lunch provided between Monday to Friday on site
• Wellbeing allowance per year
• Work from home allowance
• 10 working days of remote work (abroad)
• Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
• Milestone birthday
• Private Health Insurance
• Temporary Total Disability & Personal Accident Insurances
• Life & Corporate Travel Insurance
• Discounts with local companies in Malta
• Optional Pension Plan
• Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Good to know:

• Start date: Every second week, training provided
• Salary: Base salary + bonus scheme
• Rotating: shift-based work
• Location: Malta, St Julians

Join our team at Betsson and become a part of a dynamic and rewarding work culture that values your growth and development. Apply now and take the first step towards a fulfilling career in the iGaming industry.