Payment Solutions Specialist

3 Months ago • 2 Years +

Job Summary

Job Description

The Payment Solutions Specialist will manage and optimize payment systems, ensuring smooth transaction processing, and enhancing the customer payment experience. Responsibilities include reviewing and analyzing payment processing, identifying and reporting errors, preparing reports for stakeholders, and performing site testing. The role involves monitoring payment dashboards, escalating issues, acting as a primary contact for payment service providers, and supporting the onboarding of new payment methods. The specialist will also maintain and update payment option settings and stay informed of regulatory requirements.
Must have:
  • 2+ years of experience in payments or fintech.
  • Strong analytical skills in reviewing financial data.
  • Proficiency in monitoring payment dashboards or systems.
  • Excellent communication skills for internal and external providers.
  • Knowledge of payment methods and PSPs for different regions.
  • Detail-oriented and proactive in problem-solving.
Good to have:
  • Experience in a regulated industry (gambling, finance).
  • Familiarity with site testing tools.
Perks:
  • Competitive remuneration package with a company bonus scheme!
  • Fantastic quarterly team events and weekly company events
  • A one-time bonus for home workstation setup.
  • Up to 40 days a year to work fully remote.
  • Wellbeing allowance.
  • Comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays.
  • Lunch at the office on Mondays and Wednesdays

Job Details

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St. Julian’s, Malta (Hybrid)

Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class customer experience to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CX role, you will be taking things to the next level!

We are looking for passionate, people-centric individuals with great communication skills, to join our friendly, fun and creative team. Sounds like you? Read on...

The Payment Solutions Specialist will be critical in managing and optimizing payment systems, ensuring smooth transaction processing, and enhancing the customer payment experience. This role requires a detail-oriented individual with strong analytical skills and experience in the online gambling or fintech sector. You will collaborate with internal teams and external payment providers to maintain operational excellence across multiple markets.


Responsibilities

Payment Processing Oversight:

  • Review and analyze daily and monthly payment processing accounts receivable (AR) by market (Nordics, Germany, Poland, Canada, Netherlands, and others as required).
  • Identify, investigate, and report errors or discrepancies in payment processing, ensuring timely resolution.
  • Prepare detailed reports for internal stakeholders, highlighting trends, risks, and opportunities.
  • Perform regular site testing of payment functionalities across desktop, mobile, and app platforms to ensure a seamless user experience.

Dashboard Monitoring:

  • Monitor payment dashboards in real-time to track transaction performance, success rates, and system health across all markets.
  • Escalate anomalies or critical issues (e.g., payment failures, delays) to the appropriate teams or providers.

Provider Collaboration:

  • Act as the primary point of contact for payment service providers (PSPs), liaising with them to resolve issues identified during checks or dashboard monitoring.
  • Conduct investigations with PSPs into declined transactions, fraud flags, or technical glitches, ensuring minimal disruption to customers.
  • Support the onboarding of new payment methods or providers, ensuring alignment with market demands (e.g., Trustly or Swish for Nordics, iDEAL for the Netherlands).

Payment System Management:

  • Maintain and update payment option settings, including currency configurations, regional preferences, and PSP integrations.
  • Stay informed of regulatory requirements (e.g., GDPR, regulatory standards) and ensure payment settings comply with local laws in each market.

Skills & Qualifications

Essential:

  • 2+ years of experience in a payments, fintech, or product specialist role, ideally within the online gambling or e-commerce industry.
  • Strong analytical skills with experience reviewing financial data (e.g., payments reports, transaction logs).
  • Proficiency in monitoring dashboards or payment systems (e.g.Tableau).
  • Excellent communication skills to liaise with internal teams and external providers.
  • Knowledge of payment methods and PSPs relevant to the Nordics (e.g., Trustly, Zimpler), with familiarity in Germany (Sofort), Poland (Przelewy24), Canada (Interac), and the Netherlands (iDEAL).
  • Detail-oriented with a proactive approach to problem-solving.

Desirable:

  • Experience working in a regulated industry (e.g., gambling, finance) and understanding of compliance requirements.
  • Familiarity with site testing tools. 

Development & Growth:

At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group.

So what can you expect from ComeOn as a place of work?

  • A competitive remuneration package including a company bonus scheme! 💰
  • Fantastic quarterly team events and weekly company events 😎
  • A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
  • On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
  • Wellbeing allowance
  • A comprehensive, International Private Health Insurance
  • Breakfast at the office on Tuesdays
  • Lunch at the office on Mondays and Wednesdays

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

LinkedIn

Instagram

Glassdoor

Similar Jobs

Morning Star - PP&T Compliance Associate

Morning Star

Delhi, India (Hybrid)
3 Weeks ago
frozenbyte games - HR

frozenbyte games

Helsinki, Uusimaa, Finland (On-Site)
4 Weeks ago
PlayGig - Lead Engineer

PlayGig

El Segundo, California, United States (On-Site)
4 Months ago
London stock Exchange - Business Analyst – Data Product (Cloud)

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Alation - Staff Professional Services Consultant

Alation

Redwood City, California, United States (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Next Level Business Services - Adobe Audience Manager

Next Level Business Services

San Leandro, California, United States (On-Site)
9 Months ago
hogarth - Trancreation Account Director

hogarth

Istanbul, İstanbul, Türkiye (Hybrid)
6 Days ago
Riot Games - Staff Software Engineer, Gameplay Systems

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago
Rackspace Technology - BFSI Sales Executive VI - Remote

Rackspace Technology

United States (Remote)
1 Month ago
Moon Active - Corporate Development Manager

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Week ago
Sony Interactive Entertainment - Manager, Marketing Operations (Global Focus)

Sony Interactive Entertainment

San Mateo, California, United States (Hybrid)
3 Months ago
Capgemini - Packaging Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Ansys - Senior Technical Support Engineer

Ansys

Canonsburg, Pennsylvania, United States (Remote)
1 Month ago
Adyen - Web UI Brand Design

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
3 Weeks ago
160over90 - Account Manager, PR & Comms

160over90

London, England, United Kingdom (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Malta

Betson Group - Content Conversion Optimisation Specialist

Betson Group

Malta (On-Site)
3 Months ago
Stake logic - Game Presenter

Stake logic

Birkirkara, Malta (On-Site)
6 Months ago
Play'n GO - Frequently Asked Questions (FAQ)

Play'n GO

Malta (On-Site)
4 Weeks ago
Evolution  - Technical Compliance Team Lead (Products)

Evolution

St. Julian's, Malta (On-Site)
1 Year ago
Push Gaming - Senior Game Developer

Push Gaming

Malta (Hybrid)
4 Months ago
Nolimit City - Client Manager

Nolimit City

Malta (On-Site)
3 Months ago
Exient - Product Manager

Exient

Floriana, Malta (Hybrid)
3 Months ago
Betson Group - Payments and Fraud Team Leader

Betson Group

Malta (On-Site)
1 Month ago
Evolution  - Business Controller

Evolution

St. Julian's, Malta (On-Site)
4 Months ago
LeoVegas - Paralegal

LeoVegas

Sliema, Malta (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Ontario, Canada (On-Site)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

St. Julian's, Malta (Hybrid)

View All Jobs

Get notified when new jobs are added by ComeOn Group

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug