People Services Specialist (1 Year Fixed-Term Contract)

About the Role:

We are seeking a hands-on and process-minded People Services Specialist to join our Turkey People Services team on a 1-year fixed term contract. In this role, you will combine day-to-day HR operational support with process analysis and redesign, helping us strengthen HR service delivery in a leaner team setup.

Working closely with the People Experience Partner, HR Business Partners, Payroll, and Global People Services teams, you will:

• Deliver key HR lifecycle activities
• Identify and fix broken or missing processes as well as support the mapping of stranded activities
• Remove duplication and manual effort
• Help us leverage existing systems and automation tools to work smarter

Key Responsibilities

1. HR Operations Delivery

• Deliver accurate and timely support for all employee lifecycle activities, including onboarding, offboarding, employee changes, benefits administration, payroll inputs, and employee data management in Workday.
• Management of HR operational tasks in ServiceNow and Workday; acting as the single point of contact for the business and escalating to Tier 2 & 3 SMEs, 3rd Party HR service providers & CoEs to ensure timely resolution to meet agreed service level agreements.
• Maintain accurate employee records in compliance with data privacy and local labor laws.
• Support employees and managers across full employee lifecycle providing advisory (“how do I?”) and coaching support on HR procedures (process & policy) covering key complex processes.
• Maintain clear and professional communication with employees, managers, Tier 2 & 3 Specialists and other stakeholders throughout the case resolution process.
• Stay updated on relevant People Services policies, procedures and regulatory requirements to ensure accurate and up-to-date support for employees and compliance with standards.

2. Process Analysis & Improvement

• Perform Audits (peer reviews) aligned with the Quality Framework designed for the location, ensuring service quality and identifying areas for improvement in processes.
• Map and document existing HR processes in Turkey, covering all employee lifecycle and benefits administration activities from hire to retire.
• Identify stranded activities as well as broken, missing, or duplicate steps and work with stakeholders to assign clear roles and responsibilities.
• Recommend and help implement process improvements that align with global standards, compliance requirements, and best practices.

3. Service Optimization & Automation

• Contribute to the continuous improvement of People Services processes, Haleon policies and service delivery through proactive feedback and participation in optimisation and automation initiatives.
• Review daily operations to find opportunities for automation and improved use of existing tools (Workday, ServiceNow, digital workflows).
• Work with the global People Services team to embed changes, track progress, and ensure sustainable adoption.
• Reduce manual, repetitive work by simplifying processes and removing unnecessary handoffs.

4. Stakeholder Collaboration

• Partner with the People Experience Partner, HRBPs, payroll, and global PS colleagues to ensure smooth service delivery.
• Support change management by creating clear process documentation, training materials, and communications for managers and employees.
• Act as a point of contact for process-related queries and troubleshooting.

Skills & Experience Required

Qualifications:

• 1–2 years’ experience in HR Operations / People Services roles, ideally in a multinational or shared services environment
• Bachelors in Human Resources, Business Administration or similar field

Technical:

• Solid understanding of HR lifecycle activities and strong knowledge and understanding of complex employee data management processes, including data maintenance and validation.
• Deep understanding of HR policies, procedures and regulatory & data requirements. Understanding of local labor law in Turkey is an advantage.
• High proficiency in Workday and ticketing platforms (e.g. ServiceNow) among other HR technology with the ability to leverage tools for enhanced service delivery.
• Experience with process mapping, documentation, and improvement initiatives.
• Strong analytical skills with the ability to identify inefficiencies and recommend solutions.
• Proficiency in Turkish and English (written and spoken).

Desirable:

• Exposure to automation tools, digital workflows, or Lean/Six Sigma principles.
• Experience supporting change management.

Behavioral:

• Strong analytical and proactive problem-solving abilities, with an emphasis on time management and prioritization
• Ability to work independently and in a team, in a fast-paced and deadline-driven environment.
• Highly developed interpersonal skills, adept at engaging with multiple stakeholders in a collaborative manner.
• Excellent written and verbal communication skills, capable of conveying complex information clearly.

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.

Who are we?

Hello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re building together. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.