Planning & Operations, Senior Manager

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

We are seeking a Planning & Operations, Senior Manager to lead high-impact, cross-functional initiatives across the Customer Success organization. You will be responsible for developing and managing detailed project plans, facilitating decision-making, and executing strategic initiatives that accelerate performance, transformation, and customer value. Success in this role requires a strong balance of strategic thinking, analytical rigor, story telling and the ability to influence stakeholders across all levels of the organization.

Key Responsibilities

• Own and drive certain high-priority transformational initiatives that arise from the leadership team while consistently balancing various priorities.
• Develop the strategy and plan on key initiatives, partnering with executive leadership and cross-functional teams. This may include projects tied to the organizational vision, go-to-market strategies, incentive strategies, specific transformational initiatives, or broader transformation across the Customer Success organization.
• Create actionable project plans and hold regular meetings with key stakeholders to drive and track execution of key initiatives.
• Craft, communicate, and socialize the fiscal year strategy, plan and performance of the organization (ensuring alignment with the company's vision and goals), including storytelling to various levels of the organization.
• Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs on business performance. Translate data into meaningful narratives that drive action across the organization.
• Develop compelling recommendations and communicate them effectively to stakeholders and leaders across the company, including influencing key stakeholders and driving decision-making.
• Develop and deliver presentations to senior executives and various levels within their teams.
• Create executive-level presentations in PowerPoint to clearly communicate an idea, recommendation, or decision.
• Collaborate with cross-functional teams and stakeholders at all levels to develop business solutions, as well as laying out next steps for execution. This will include building and maintaining relationships across the organization in order to get the information and help you need along the way.

Qualifications & Experience

• 8+ years in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company.
• Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact.
• Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization, including executive-level.
• High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams.
• Strategic and creative thinker who has demonstrated the ability to see the big picture and connect the dots as well as the ability to deep-dive into the details.
• A problem solver able to quickly pick up on business challenges and design effective solutions
• Proven track record of successfully developing and executing strategic initiatives that drive business growth and customer value.
• Strong business acumen with the ability to analyze market trends and competitive landscape, leveraging insights to inform strategic decisions.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously, delivering high-quality results within established timelines.
• Self-motivated, proactive, and results-driven mindset with a focus on continuous improvement and innovation.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $169,600 to $233,200.

For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.

For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.

For Illinois based roles, the base salary hiring range for this position is $155,400 to $213,800.