Player Support Specialist (English language)

Hello adventurer!

We need your help to make gamers' lives better and easier!

We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

Your daily tasks will include:

• Handling customer messages via online channels (i.e. chat, email) and providing appropriate solutions and alternatives, following up to ensure resolution (that's right, no phone calls),
• Identifying and assessing customer needs, to achieve satisfaction,
• Building friendly relationships and trust with customer accounts through open and interactive communication.

• Passion for video-games (both 360 no-scope and casual gamers are welcome),
• You should know English fluently (C1/C2) and be located in Belgrade (maximum 50 km from Belgrade),
• Customer support experience - not a must, but a nice plus.

• International and multicultural environment
• Friendly and open-minded teams
• Work from home
• Informal and casual environment, far from corporate standards
• Team buildings
• Private health insurance

What will happen once you decide to apply?

• We will ask you to complete a short English Levelling Test and a Case Study
• You will receive an invitation to an online interview with a recruiter and a hiring manager