Principal Product Manager, Small Business
Job Summary
Job Description
LegalZoom is seeking a Principal Product Manager, SMB to lead the evolution of their logged-in product experience, MyLZ. This is a high-visibility role requiring strong partnerships with engineering, product design, business development, and product marketing teams. The ideal candidate will be customer-obsessed, strategic, and able to execute effectively, driving significant business value and defining the future of core engagement experiences for small business customers. The role involves defining and refining the roadmap, executing initiatives for a scalable and valuable customer experience, balancing long-term and short-term projects, and owning planning and end-to-end execution of features. The Product Manager will drive customer empathy, solve complex problems, synthesize data for executive updates, and act as a trusted partner to the product team and cross-functional groups.
Must have:
- 8+ years as a product manager
- User empathy for internal/external customers
- End-to-end problem solving
- Strong data analysis skills
- Proven track record of successful B2C/B2B products
- Excellent communication skills
Good to have:
- Subscription service or SaaS experience
Perks:
- Medical, Dental, Vision Insurance
- 401k with matching contributions
- Paid Time Off
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-Term/Long-Term Disability Insurance
- Fertility benefits
- Mental Health benefits
- One Medical membership
- Fringe lifestyle benefits up to $250
7 skills required
Job Details
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
Where we workWe believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.
This position will be based in the Los Angeles area, but is 100% remote and is not required to come into the office.
Overview
Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Can you think strategically and set a vision, while also rolling up your sleeves to execute with the team? Have you built experiences that surprised and delighted your customers? Then this could be the opportunity for you!
Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Can you think strategically and set a vision, while also rolling up your sleeves to execute with the team? Have you built experiences that surprised and delighted your customers? Then this could be the opportunity for you!
We are looking for a dynamic and strategic Principal PM to lead the evolution of MyLZ, our logged in product experience. This is a high visibility role that will require strong partnership with engineering, product design, business development, product marketing, and other cross-functional teams. You’ll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our Small Business customers, drive huge business value and define the future of core engagement experiences with LegalZoom and our customers.
You will
- Define and consistently refine the roadmap to optimize for business results
- Execute with excellence on initiatives focused on enabling a scalable, easy to use, and valuable experience for our partners and customers
- Balance longer term transformational initiatives with nearer-term value delivery
- Own planning and end-to-end execution of features/programs working with business, product design, and engineering teams
- Drive customer empathy and advocacy. You'll gain the relevant customer insights from a variety of sources knowing that your customers are both internal (product and business leaders) and external (Small and Medium sized businesses and consumers seeking legal and compliance help.
- Dive deep and solve customer and product problems while also synthesizing and providing executive level updates and recommendations
- Be a trusted partner for your fellow product team members and all cross-functional groups
- Perform data analysis. You'll be tracking and constantly looking to optimize key metrics
- Be available for occasional travel as needed
You have
- 8+ years of experience as a product manager, collaborating closely with Engineering, Design, Data Science and other cross-functional partners
- A deep user empathy for both internal and external customers
- End-to-end problem solving skills. From product discovery in situations with high ambiguity up to the point of post-launch monitoring
- Excellent "data skills". You are curious and ask the right questions, quickly gather relevant data points and are able to independently analyze and form data-backed perspectives
- Proven track record of building and delivering successful B2C/B2B products that scale, and customer experiences which delight
- Outstanding storytelling and communication skills, with the ability to adapt your style as you work with others up, down, and alongside you in the organization
- Subscription service or SaaS experience preferred
LegalZoom is a remote-first company and the national range for this role is ($159,900-$213,200). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
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