Lead Enablement Specialist

Description

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

​​Where we work

Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This role be onsite at our Austin office.

Overview

As a Lead Enablement Specialist, you will serve as a strategic force for change and the central architect for all major contact center initiatives. You are a developing leader who goes beyond execution. You will develop new concepts and techniques, including how we can innovate with AI to achieve business goals and drive continuous improvement. You'll serve as the connective tissue between Enablement, Product, Operations, and Communications, ensuring every initiative has a clear plan, measurable goals, and a strong foundation of agent readiness before going live.

You will leverage your knowledge, skill, and grit to serve as a go-to resource, anticipating challenges and proactively solving them before they impact our frontline teams or customers. This is a high-autonomy role that requires sound judgment and initiative. You'll own complex projects and act as a lead resource that others turn to for guidance.

You Will

• Leads the execution of contact center initiatives, and is responsible for tracking and reporting outcomes.

• Proactively researches and advocates for new technologies like AI, and configures existing BI tools to present insights.

• Exercises sound judgement and initiative; seeks guidance on highly complex or ambiguous issues.

• Collaborates cross-functionally with partners to ensure Enablement initiatives are aligned.

• Identifies and escalates risks related to project execution and change management.

• Drive rollout planning and reporting by designing a robust measurement framework.

• Build AI-driven dashboards that deliver insights and accountability across enablement.

You Have

• 1-2+ years of progressive experience in enablement, program/project management, or operations, with a proven track record of leading cross-functional initiatives.

• Demonstrated ability to contribute to strategic concepts, including an understanding of how to innovate with new technologies like AI.

• A history of proactive planning and a strong bias for action, a true go-getter with a drive to take initiative to improve processes and outcomes.

• Knowledge of contact center dynamics and a proven ability to successfully drive technology adoption and change management.

• Exceptional problem-solving skills and the ability to navigate ambiguity and unforeseen challenges with sound judgment.

• Proficiency in data analysis and reporting, with experience in business intelligence tools (e.g., Salesforce, ThoughtSpot, Excel) to track and report on initiative performance.

LegalZoom is a remote-first company and the national range for this role is ($64,800 - $103,700). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Paid Time Off

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Short-Term/Long-Term Disability Insurance

• Plus other wellness benefits to include:

• Fertility

• Mental Health

• One Medical

• Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.