Business Startup Specialist
Job Description
- Minimum 3+ years customer service experience in call center, sales, hospitality, retail, or service industries with proven track record of excellence.
- Minimum 2+ years demonstrated sales experience in consultative sales, inbound sales, or relationship-based selling with measurable achievements.
- High-volume phone skills with experience handling 50+ daily interactions while maintaining professional standards and customer satisfaction.
- Proven ability to build trust and provide consultative solutions.
- Strong problem-solving capabilities including researching customer needs, resolving complex issues, and de-escalating challenging situations.
- Technical proficiency with CRM systems, multiple software platforms, and ability to quickly learn new technologies.
- Experience with data entry, payment processing, and maintaining detailed accurate records.
- Track record demonstrating self-motivation, adaptability across different environments, and ability to work independently or as part of a team.
- High School Diploma or GED equivalent required.
- Paid Time Off (PTO)
- 401K with match
- Health Insurance
- Dental Insurance
- Health & Fitness Allowance
- Education Assistance
Description
Position at Inc Authority
About Inc Authority
Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.
Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We have multiple avenues of career growth with opportunities to advance with our growing organization. We promote a culture of diversity, inclusion, and work life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.
Overview
As a Business Startup Specialist, you'll be responsible for walking our new business owners through the process of launching their business with our formation services; all while illuminating the value of our offerings and showing clients how we can enhance their lives. You'll be more than just a salesperson-you'll be a trusted advisor to our clients and a key player in our journey!
This position will be onsite at our Reno, NV office.
You will
- Help entrepreneurs start businesses by consulting on and selling our business formation services
- Develop and nurture strong relationships with clients, making connections that matter
- Identify client needs and tailor solutions that align with their goals
- Work alongside a driven team to drive sales growth and achieve greatness. Collaborate with Passion!
- Embody our mission and values in every interaction, making a real difference (Service Excellence, Teamwork, Ownership, Respect, and Integrity)
- Handle high-volume customer interactions while maintaining exceptional service quality
- Utilize CRM software to manage leads, track client interactions, and maintain detailed records
- Process client information, payments, and documentation with accuracy and attention to detail
You have
- Minimum 3+ years customer service experience in call center, sales, hospitality, retail, or service industries with proven track record of excellence
- Demonstrated sales experience required (minimum 2+ years in consultative sales, inbound sales, or relationship-based selling with measurable achievements such as leading sales teams, maintaining high retention rates, or consistently exceeding quotas)
- High-volume phone skills with experience handling 50+ daily interactions while maintaining professional standards and customer satisfaction
- Proven ability to build trust and provide consultative solutions - experience working with first-time buyers, clients making significant decisions, or customers requiring personalized guidance
- Strong problem-solving capabilities including researching customer needs, resolving complex issues, and de-escalating challenging situations
- Technical proficiency with CRM systems, multiple software platforms, and ability to quickly learn new technologies
- Experience with data entry, payment processing, and maintaining detailed accurate records
- Track record demonstrating self-motivation, adaptability across different environments, and ability to work independently or as part of a team
- High School Diploma or GED equivalent required
Actual compensation will depend on several factors but the annual average compensation is around $60,000 +
You will also receive a full range of benefits including PTO, 401K w/match, Health/Dental Insurance, Health & Fitness Allowance and Education Assistance
LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
