Principal Solution Delivery Manager
Job Summary
Job Description
- Drive enterprise implementation teams with technical and functional fluency.
- Deliver complex enterprise solutions across domestic and international regions.
- Ensure end-to-end delivery of complex Zuora implementation engagements.
- Implement subscription billing and/or revenue solutions leveraging client service and management consulting experience.
- Partner with senior/executive customer stakeholders throughout the implementation lifecycle.
- Balance customer budget management and services revenue delivery.
- Present technical solutions to diverse stakeholders and engage with executives on technical and business topics.
- Collaborate with enterprise software sales processes.
- Contribute to product-enhancement processes for enterprise software vendors.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 5 years of progressively responsible experience as a project management specialist or related occupation.
- 4 years of enterprise software experience.
- 4 years working with enterprise software sales processes.
- 4 years collaborating with product-enhancement processes for enterprise software vendors.
- 4 years experience with CRM, ERP, Order to Revenue systems.
- 4 years experience with SaaS-based enterprise software implementation (SAP, Oracle, NetSuite).
- 4 years billing and/or revenue techno/functional implementation experience.
- 4 years product release management.
- bonus/variable compensation
- equity
- comprehensive benefits
7 skills required
Job Details
- Drive enterprise implementation teams with technical and functional fluency to deliver complex enterprise solutions across domestic and international regions.
- Ensure end-to-end delivery of complex Zuora implementation engagements, covering project and solution quality, financial management, risk, and delivery performance.
- Implement subscription billing and/or revenue solutions leveraging client service and management consulting experience.
- Partner with senior/executive customer stakeholders throughout the implementation lifecycle, balancing customer budget management and services revenue delivery.
- Present technical solutions to diverse stakeholders and engage with executives on technical and business topics.
- Collaborate with enterprise software sales processes and contribute to product-enhancement processes for enterprise software vendors.
- Position requires 50% domestic travel.
Position requires a Bachelor’s degree in Computer Science, Information Systems, or a related field, followed by 5 years of progressively responsible experience as a project management specialist, or a related occupation. Experience must include 4 years of experience with each of the following:
1. Enterprise software experience.
2. Working with enterprise software sales processes, from a product and/or services sales perspective.
3. Collaborating with product-enhancement processes for enterprise software vendors.
4. CRM, ERP, Order to Revenue systems.
5. SaaS-based enterprise software implementation, including SAP, Oracle, or NetSuite.
6. Billing and/or revenue techno/functional implementation experience.
7. Product release management.
#LI-DNI
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
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About The Company
15 years ago, Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®.
Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services.
Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.
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