Principal Technical Consultant, Professional Services

Description

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com

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The primary set of responsibilities for the Professional Services team is to ensure the successful and seamless move of our customers’ unstructured data to the Egnyte Cloud File System, along with the right access and permissions. In addition, integration with supported third-party applications, and configuration of their domain to maximize their leverage of Egnyte’s Collaborate, Secure & Govern, and AI pillars.

WHAT YOU’LL DO:

• Execute complex, multi-phase, data migration projects involving hundreds of terabytes, ensuring successful customer deployment and adoption of Egnyte solutions
• Operate as an Egnyte Platform expert with specific and detailed knowledge of the platform across its Collaborate, Secure & Govern, and AI pillars
• Act as a liaison between customers and internal teams for monitoring, reporting and primary troubleshooting of migration jobs, authentication, permissions, and usage of the Egnyte Desktop application
• Engage with customers and internal teams to provide status and escalate issues
• Multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).

YOUR QUALIFICATIONS:

• Strong technical skills that cover four or more of the following areas:

• Software Installation and troubleshooting skills
• Data and Permission migration tools
• Virtualization experience (VMWare, Hyper-V)
• Windows/Linux Server operating systems
• Execute and monitor scripts (Python, SQL, PowerShell)
• Good understanding of Microsoft Active Directory, Azure AD, SSO

• Prior experience supporting Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment.
• Experience leading and mentoring other consultants
• Extensive Public Cloud experience, with additional experience migrating data and permissions being a major plus
• Extensive experience in Customer Facing implementation roles working remotely. Should be adept at leading technical discussions and implementation with stakeholders.
• Excellent customer engagement and strong communication skills.
• Attention to detail; adapt to process in a quick changing environment; proactive problem solver
• Bachelor’s degree in computer science, or a related technical discipline
• 12+ years of relevant technical function experience

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $160k - $178k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
• Health Savings Account (HSA) with a generous employer contribution
• Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Modern Health, a wellness benefit that offers 12 therapy and 12 coaching sessions for employees and dependents
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.