Sr Technical Consultant - Professional Services

Egnyte is a secure multi-cloud platform for content security and governance, helping over 22,000 organizations protect and collaborate on valuable content. The Global Professional Services team ensures quick customer onboarding and maximizes ROI by assisting with architecture, user provisioning, data migration, monitoring, reporting, third-party integration, app deployment, and troubleshooting. This role involves executing data migration projects, acting as a customer champion, managing multiple projects, and providing industry best practices.

Must Have

• Execute data migration project implementation
• Be a customer champion and liaison between customers and Egnyte teams
• Ability to multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP)
• Work closely with Project Managers and Customers on assigned projects
• Strong technical skills (user provisioning, data migration tools, monitoring, virtualization, OS, scripting)
• Prior experience supporting Enterprise software or applications in a SaaS environment
• Strong experience migrating Data and Permissions
• Excellent customer engagement and communication skills
• Attention to detail and adapt to process in a quick changing environment
• Fluency of spoken and written command of English

Good to Have

• Any other language is a plus
• Bachelor’s degree in related technical discipline preferred

Perks & Benefits

• Attractive salary package based on skillset
• Your own Egnyte account with lifetime access to 50TB of cloud storage
• MyBenefit: you can choose a MultiSport card or gift cards every month
• Private medical healthcare
• In-house English classes

Description

Senior PS Technical Consultant

Poland

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com

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Our Global Professional Services team enables our Egnyte Customers to onboard quickly and maximize return on investment. You will be accountable for helping the Customers with architecture and domain review, user provisioning, authentication, setup of data and permission migration, monitoring migration jobs, report generation, integration with supported third party software, desktop and mobile app deployment, customer cutover events, first level trouble-shooting of issues and providing industry best practices while driving new revenue through identifying new opportunities and user adoption.

WHAT YOU’LL DO:

• Execute data migration project implementation to ensure successful customer deployment and adoption of Egnyte solutions
• Be a customer champion and act as liaison between customers and Egnyte teams to provide innovative solutions and improve adoption of Egnyte solutions among customers.
• Ability to multi-task and manage multiple projects with strict deadlines
• Communicate professionally and succinctly and follow Standard Operating Procedures (SOP) while taking ownership of project deliverable tasks.
• Work closely with Project Managers and Customers on assigned projects and will report to Technical Manager/Director
• Travel expectations are less than 10%

YOUR QUALIFICATIONS:

• Strong technical skills that cover four or more of the following areas:
• User provisioning and authentication
• Data and Permission migration tools
• Monitoring and troubleshooting skills
• Virtualization experience (VMWare, Hyper-V)
• Windows/Linux Server operating systems
• Execute and monitor scripts (python, SQL, PowerShell)
• Prior experience supporting Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment
• Strong experience migrating Data and Permissions
• Excellent customer engagement and communication skills
• Attention to detail and adapt to process in a quick changing environment
• Fluency of spoken and written command of English. Any other language is a plus.
• Bachelor’s degree in related technical discipline preferred
• 5+ years of relevant Customer Facing Implementation experience

BENEFITS:

•         Attractive salary package based on skillset

•         Your own Egnyte account with lifetime access to 50TB of cloud storage

•         MyBenefit: you can choose a MultiSport card or gift cards every month

•         Private medical healthcare

•         In-house English classes

Equal Opportunity Employment

At Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com

. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com

. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.