Sr Professional Services Project Manager

As a Senior Professional Services Project Manager, you will lead and manage complex customer projects from initiation to closure, ensuring timely completion within budget and scope. Responsibilities include planning resources, monitoring progress, and keeping stakeholders updated. You will act as a liaison between customers and internal teams, managing deliverables, risks, and issues. Ideal candidates are self-starters with broad experience in customer-facing implementation, dedicated to maximizing customer investment and satisfaction.

Must Have

• Lead and manage complex programs and projects for customer deployment and adoption.
• Manage and communicate deliverables, risks, project timeline, ROI, and issues.
• Act as a liaison between customers and internal teams.
• Communicate professionally and follow SOP.
• Predict and manage project resources effectively.
• Manage changes to project scope, schedule, and costs.
• Provide consistent project updates to stakeholders.
• Manage overall customer relationship and satisfaction.
• 5-8 years’ experience managing projects in Customer Facing Implementation roles.
• Proven track record with external customers and internal partner teams (Sales, Engineering, Product Management).
• Excellent customer engagement, presentation, and communication skills.
• Solid organizational, multi-tasking, and attention to detail skills.
• Ability to manage multiple projects and resources.
• Experience handling escalations at all levels.
• Strong understanding of project financials (revenue, cost, margin).
• Familiarity with project management software tools, methodologies, and best practices.
• Experience with creating, maintaining, and following a repeatable project methodology.

Good to Have

• Understanding of technology relative to data, storage, API integration, Public and Private Cloud.
• Bachelor’s degree in computer science or related technical discipline.

Perks & Benefits

• Attractive salary package based on skillset
• Your own company account with lifetime access to 50TB of cloud storage
• MyBenefit: you can choose a MultiSport card or gift cards every month
• Private medical healthcare
• In-house English classes

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

The company is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining the company, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT THE COMPANY

The company is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, the company has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As Sr Project Manager on the Professional Services team, you would be responsible for planning and overseeing multiple customer projects to ensure that they are completed in a timely fashion and within budget and scope. You will plan and designate project resources, monitor progress and keep stakeholders updated on status in a timely manner. Your main goal would be to create and manage projects to successful completion - from initiation, through delivery, to closure, meeting all customer expectations and outcomes. Ideal candidates would possess broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly motivated to provide excellent customer service. The Principal Professional Services Project Manager would be an integral part of the company’s Professional Services organization by helping customers maximize the value of their investment.

WHAT YOU’LL DO:

• Lead and manage complex programs and projects to ensure successful customer deployment and adoption of the company’s platform
• Manage and communicate deliverables, risks, project timeline, ROI, and issues
• Act as a liaison between the company’s customers and internal teams to ensure smooth project completion and success
• Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
• Ensure internal processes and client-facing documents are current and in support of corporate goals
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage overall customer relationship and satisfaction during all phases of the engagement
• Little to no travel expectations at the current time

YOUR QUALIFICATIONS:

• 5-8 years’ experience managing projects in Customer Facing Implementation roles (remote and onsite) in a technology organization
• Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
• Excellent customer engagement, presentation, and communication skills
• Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
• Experience handling escalations at all levels
• A strong understanding of project financials, revenue, cost, and margin is required
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience with creating, maintaining and following a repeatable project methodology
• Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
• Bachelor’s degree in computer science or related technical discipline is preferred

COMPENSATION:

Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Attractive salary package based on skillset
• Your own company account with lifetime access to 50TB of cloud storage
• MyBenefit: you can choose a MultiSport card or gift cards every month
• Private medical healthcare
• In-house English classes