Process Excellence - DM/Manager - Enterprise Mid Market

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the role:

This role is for managing the EMI Support team for Enterprise vertical & managing projects we are working upon to reduce the manual efforts of the teams and increasing the net revenue for the accounts.

Expectations/ Requirements

• Be proactive in looking for process improvements and implementation of the same
• Coordination with the Product and Tech team to resolve the issues from its core.
• Identify operational improvement opportunities and drive implementation.
• Timely and effective communication with internal departments for issue resolution
• Ensure appropriate systems and infrastructure are in place to track, evaluate and support
• Role will require conferencing / collaborating with internal teams.
• Enable and encourage use of Smart thinking and lead from front
• Develop comprehensive project plans along with key stakeholders
• Track Program/Project performance, specifically to analyze the successful completion of short- and long-term goals
• Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front

Superpowers/ Skills that will help you succeed in this role

• Bachelor's degree or equivalent
• 4 to 5 years of experience in business operations (Experience in payments/fintech space will be preferred)
• Good Analytical Skills
• Problem solving and decision-making skills
• Knowledge of SQL is preferred
• Love for simplifying
• Growth Mindset
• Willingness to experiment and improve continuously