Prod Strategy & Operations Consultant

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Your day to day

• Market & Competitive Research: Review industry reports, competitor updates, and emerging trends to identify potential opportunities or risks.

• Performance Metrics Tracking: Monitor key performance indicators (KPIs), analyze product performance data, and prepare insights for leadership.

• Customer & User Insights: Review customer feedback, survey responses, and product usage data to identify trends and areas for improvement.

• Presentation Preparation: Develop reports, presentations, and strategy decks to communicate findings and recommendations to leadership. Update internal documentation and strategy playbooks to ensure alignment across teams.

• Industry Updates: Stay up to date with the latest industry news and market shifts that could impact product strategy.

Your way to impact :

The ideal candidate will work closely with product leaders, cross-functional teams, and senior stakeholders to enhance strategic decision-making, improve operational efficiency, and ensure seamless product execution

What do you need to bring-

Product Strategy:

• Strategic Planning: Contribute to the formulation and execution of product strategy by analyzing market trends, competitive landscapes, and customer needs.

• Market and Competitive Analysis: Conduct in-depth research on emerging trends, competitive positioning, and opportunities for differentiation.

• Data-Driven Insights: Leverage data analytics, customer feedback, and industry research to inform strategic product decisions.

• Strategic Roadmap Support: Collaborate with product managers and leadership to define and prioritize initiatives that align with business goals.

• Metrics & Performance Tracking: Define and monitor key product and operational metrics (KPIs), ensuring data-driven decision-making.

Qualifications & Skills:

• Education: MBA from tier 1 college.

• Experience: Overall 8+ Yrs industrial experience is required. At least 4-6 years of relevant experience in product strategy, product operations, management consulting, or a similar role in a technology or product-driven organization.

• Analytical Thinking: Strong problem-solving skills with the ability to synthesize data and translate insights into actionable recommendations.

• Stakeholder Management: Ability to work with senior leaders, influence decision-making, and drive cross-functional collaboration.

• Communication & Presentation: Strong verbal, written, and presentation skills with the ability to simplify complex topics for various audiences.

• Tools & Technologies: Proficiency in data analysis tools (Excel, SQL, Tableau, Looker), workflow management platforms, and product management tools.

Preferred Qualifications:

• Experience in a global or multi-market environment.

• Previous work in a product-led company or experience in management consulting firms focusing on product strategy or operations

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Preferred Qualification:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.