Product Information Management Lead

As our Product Experience Lead in our Ecommerce & Marketing team, you'll be instrumental in helping our B2B customers find the right part. This is a critical role that directly impacts our customer satisfaction, search relevance and business growth.

You will be responsible for the omnichannel product experience of our customers, with a large focus on the product experience on our e-commerce platforms. Your mission will be to ensure that product content and product selection tools drive discoverability, relevance and conversion. This includes overseeing the commercialization of product data, and shaping how product categories, product finders, comparison tools, product filters, … are designed and maintained.

You will lead a team of PIM (Product Information Management) Specialists, product data coordinators and data editors, and be responsible for the PIM processes to ensure a strong foundation of consistent, enriched product content across all sales and marketing channels.

You’ll collaborate closely with teams across Search, Marketing, IT, Category Management and Ecommerce to define how we present our product assortment online.

What You’ll Do

• Identify and implement new ways to help customers find the right products faster (e.g., category tree, comparison tools, product selectors, product advisors). Help achieve product category objectives through compelling product experiences online - such as product filters, product finders, rich product data (such as videos, 3D images, etc).
   

• Oversee the commercial enrichment of product data to ensure accuracy and completeness.
   

• Define and champion the product experience vision for our e-commerce platform, aligning it with customer needs, commercial strategy and business objectives, resulting in a product experience roadmap.
   

• Partner with Category Management, Marketing, Search and Merchandising to define how to best promote and present products per category, across the funnel.
   

• Leverage data and customer feedback to continuously improve product findability, relevance, and conversion.
   

• Lead and develop a team of PIM specialists, data coordinators, and editors - fostering a culture of ownership, quality and continuous improvement.
   

• Be owner of the PIM process and develop clear, scalable processes to manage the commercial enrichment of product data.
   

• Serve as business lead for the implementation of Product Experience tools and continuous improvement of PIM systems.
   

• Stay on top of trends in product merchandising, digital commerce, and B2B buyer behavior to fuel innovation.

Your Profile

• Master’s degree in Business Administration, Information Management, Marketing, or a related field - or equivalent through experience.

• 5+ years of experience in product experience, product merchandising, or PIM (product information management) within an e-commerce or digital setting.

• Strong understanding of how enriched product content, search behavior, and digital product selectors impact the B2B customer journey.
   

• Strong leadership skills to manage and develop a team, and work with offshore resources
   

• Sharp attention to detail and a strong commitment to quality - you set the bar high and continuously challenge the team to meet it.

• Effective communicator and collaborator, able to align stakeholders across business, technical, and marketing domains.

• Fluent in English; Dutch is a plus.

Bonus: 

• Experience in B2B environments involving technical products, such as industrial machinery, vehicles, or aftermarket parts.

 This is working at TVH:

• A competitive salary with benefits such as company car, meal vouchers and insurances.

• Flexible working hours, home working and a healthy work-life balance.

• 20 paid vacation days and 12 WTR days.

• An easily accessible work location (but remote work is also possible).

• A people-centric culture where your fitness and mental well-being matter.

• Lunch breaks and sports facilities in TVH Park, the company's green zone.

• Access to LinkedIn Learning and many in-house (and external) training courses.

• Fun afterworks and other optional events (e.g. TVH Kaffee).

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.