Product Information Management Specialist

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The PIM Operations Specialist is responsible for creating, updating, and editing product information data in various ERP systems used in our Zones HQ and other Global geo team locations, insuring data integrity to support key business operations such as quotes, POs, invoicing, and SKU based reporting. This entails working directly in the ERP system or formatting the information so that is can be transferred to the Global geo teams’ ERP system.

The resource will be accountable for the daily data management and governance of hardware, software, and services throughout the product lifecycle. The goal is to support sales growth and customer satisfaction by providing complete and accurate product information promptly and employing SKU management best practices.

What you’ll do as the PIM Specialist:

Employees employed in the role of PIM Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Learn, understand and execute the SKU management needs for the designated Zones locations.
• If appropriate, format the SKU information in a manner that can be transferred to other Global geo teams’ ERP system.
• Oversee the creation and maintenance of product information as per the policies and procedure laid out in Standard Operating Procedures (SOPs).
• Respond and process all product modification requests in a timely and accurate manner throughout the lifecycle.
• Provide support to Global geo teams during their standard operating hours (local time)

• SKU requests are processed in a timely & accurate manner.
• Other SKU or data related requests or projects are completed in a timely and accurate manner.

What you will bring to the team:

• Graduate – Any Specialization.
• Written: Successfully prepare written communication. Candidate should be able to accurately enter large quantity of data from single/multiple sources in a prescribed format at the required level of accuracy
• Verbal: Have good articulation and should be able to manage escalations in a professional manner
• Computer Skills: Candidate must be proficient in Excel, PowerPoint, Word, and Outlook
• Demonstrate strong accuracy and attention to detail, work with a sense of urgency and excel in a dynamic, fast paced growth environment.
• Works well in a team environment and is accountable to take ownership to achieve personal and team results.
• Customer-centric focus to investigate and take actions to meet customers' current and future needs and to interact well with other departments.
• 1-2 years’ experience working in an Offshore/Outsourced model in a combined sales/operation/supply chain function; reseller hardware/software industry preferred.
• General understanding of information technology products and terminology preferred.

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Job timings: 8:00 PM to 5:00 AM (Pk time)