Product Manager

Job Description:

About the Role:

The Product Manager will build out Cityblock’s Quality and Risk Adjustment products. You will work alongside clinical and operational counterparts to make high-quality and reliable data available to our front line staff so they can drive the highest quality member care and help Cityblock meet our customer goals. The role will include owning our internal risk adjustment model as well as the external integrations with our quality gap engine and data sources across all relevant Cityblock technology surfaces.

Responsibilities:

• Own the development and execution of a product roadmap for quality and risk adjustment that meets our member and partner needs
• Create business cases for new features
• Work with internal stakeholders to identify strategies to execute against quality and clinical opportunity areas by understanding the details of our value-based care contracts
• Partner with our process improvement team to ensure the clinical teams have a positive UX and UI across all surfaces

Requirements:

• Bachelor’s degree in a relevant field
• 3-5 years experience working in product management or other translatable experience
• Experience working with high-risk patient populations or value-based care models
• Ability to deeply understand internal customer pain points and translate them into product solutions that deliver measurable business value
• Proficiency in analyzing metrics, user behavior, and business performance data to guide product decisions, including understanding key performance indicators, genAI prototype building/testing, and using analytics tools to measure success
• Capability to influence and coordinate across engineering, data science, design, sales, deployment, and operations teams without direct authority
• Understanding of software development processes, APIs, system architecture, and relevant emerging technologies
• Expertise in agile methodologies, sprint planning, backlog prioritization, and iterative development approaches that allow for rapid adaptation to changing business needs
• Skill in translating business objectives into clear, actionable product requirements and user stories that development teams can execute effectively
• Experience building full-stack technology solutions from data ingestion to UX
• Familiarity with healthcare data standards and integration requirements

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$110,000.00 - $145,000.00 Annual

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding

Be All In

Bring Your Whole Self

Lean Into Discomfort

Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.